Field Service Support Specialist

Description

More About the Role:
The Defense Group of Leidos has an exciting opportunity for a Field Service Specialist to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in Sigonella, Sicily, Italy.
 
NGEN-R SMIT is the largest IT services program for the Navy; inclusive of cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Field Service Support Specialist will perform Tier I/II duties at Naval Air Station Sigonella and supported locations.

What You'll Get to Do:
•Coordinate all maintenance and restoration activities with the TNOSC and LNSC leadership.
•Plan, coordinate, and implement network security measures through manual configuration, installation of patches, or the application of scripts to protect data, software, and hardware.
•Participate in technical exchanges as required.
•Provide technical and operational input to Regional Change Review activities.
•Provide continuous support on duty or on-call to respond to Government trouble tickets.
•Perform on-site maintenance, installations/ de-installations, or relocations of workstation equipment and software.
•Configure workstations for proper user access to systems.
•Provide transport of unclassified or classified HW to and from customer locations.
•Provide remote operations and maintenance support for current and future remote locations.
•Deploy and support ONE-Net classified and unclassified data seats, and associated network equipment.
•Assist with One-Net migrations, system refresh, and deployments.
•Develop or modify site administration documentation.
•Configure and deploy printers in accordance with applicable Security Technical Implementation Guides (STIGs).

You'll Bring These Qualifications:
•Requires B.S. Degree or equivalent experience and less than 2 years prior relevant IT experience. An additional 4 years of previous IT experience can be used in lieu of education.
•US Citizen and possess an active DoD Secret Clearance. 
•Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
•Possess at least one OS certification (MTA, MCP, MCSA, MCSE, etc.).

These Qualifications Would be Nice to Have:
•Top Secret Clearance.
•MCSA/MCSE.
•ITIL Foundation v3 or v4.
•Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.