Are you looking for a career that will make an impact?
Naval Center for Combat & Operational Stress Control (NCCOSC) is seeking an entry-level Information Technology (IT) Specialist that can provide the organization with basic software and hardware support. NCCOSC optimizes force psychological readiness through development, aggregation, analysis, and dissemination of best practices and innovations in primary, secondary, and tertiary prevention of psychological illness and injury. The IT Specialist will support the NCCOSC contract, within the Mental Health Directorate of BUMED. This position is located on site in San Diego, California but is eligible to work remote 1x week.
Are you ready for unique and exciting work?
The IT Specialist is a full-time position in direct support of NCCOSC. This position performs duties at the customer site and sites where NCCOSC programs and projects are being implemented (Navy Ships, Submarines, Aviation and Expeditionary commands) and may require travel up to 10% of the time. The candidate will report to the Knowledge Management Lead as well as to the Leidos Site Program Manager.
The IT Specialist will mainly work with staff onsite. In addition, they may occasionally work with NMCSD staff, 3rd party vendors, or other stakeholders in support of any technical capabilities that are required by any of NCCOSC's programs or projects. The IT Specialist will help facilitate technical support requests on behalf of staff and serve as a bridge between NCCOSC and the local hospital IT staff, Global Service Center (GSC), or other IT organizations.
The IT Specialist will:
Offering technical assistance on the delivery, configuration, set up, maintenance, of computer systems, hardware, and software.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues for contract staff and government client.
Redirect unresolved issues to the next level of support personnel.
Keep a record of problems and their resolution.
Manage products/services support (e.g. Verizon, Canva, product assessments)
Manage IT and general equipment inventory.
Support audio/video capabilities for virtual and in-person meetings (both on-site and off-site)
Facilitate IT support between NCCOSC and local NMCSD IT (e.g. equipment exchange, inventory control).
If this sounds like an environment where you can thrive, keep reading for the keys to success!
A Bachelor's degree in computer science or related technology field. Equivalent experience will be considered in lieu of degree.
Proven experience as a Help Desk Technician/IT support.
Ability to diagnose and resolve basic computer/technical issues.
Troubleshooting software/hardware, comfortable using or learning to use audio/video equipment.
Experience using Microsoft Office products, Microsoft Teams, SharePoint, laptop, and desktop computers.
Excellent communication skills
Professional written and interpersonal skills
Time management skills and timely execution of tasks
Due to federal contract regulations, US Citizenship is required. Candidates MUST be able to pass a government background investigation and must have the ability to obtain a Secret clearance.
The position is designated as a drug testing designated position (TDP).
Ability to travel internationally (current Passport)
High level graphic design knowledge
Skilled at Canva and/or Adobe software (Photoshop, Illustrator)
Naval Health West - NHW
Pay Range:Pay Range $46,800.00 - $72,000.00 - $97,200.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.