Naval Center for Combat & Operational Stress Control (NCCOSC) is seeking an entry-level Information Technology (IT) Specialist that can provide the organization with basic software and hardware support. NCCOSC optimizes force psychological readiness through development, aggregation, analysis, and dissemination of best practices and innovations in primary, secondary, and tertiary prevention of psychological illness and injury. The IT Specialist will support the NCCOSC contract, within the Mental Health Directorate of BUMED. This position is located on site in San Diego, California but is eligible to work remote 1x week.

Are you ready for unique and exciting work?

Primary Responsibilities:

The IT Specialist is a full-time position in direct support of NCCOSC.  This position performs duties at the customer site and sites where NCCOSC programs and projects are being implemented (Navy Ships, Submarines, Aviation and Expeditionary commands) and may require travel up to 10% of the time.  The candidate will report to the Knowledge Management Lead as well as to the Leidos Site Program Manager.

The IT Specialist will mainly work with staff onsite.  In addition, they may occasionally work with NMCSD staff, 3rd party vendors, or other stakeholders in support of any technical capabilities that are required by any of NCCOSC's programs or projects.  The IT Specialist will help facilitate technical support requests on behalf of staff and serve as a bridge between NCCOSC and the local hospital IT staff, Global Service Center (GSC), or other IT organizations. 

The IT Specialist will:

• Offering technical assistance on the delivery, configuration, set up, maintenance, of computer systems, hardware, and software.

• Troubleshoot, diagnose, and resolve technical hardware and/or software issues for contract staff and government client.

• Redirect unresolved issues to the next level of support personnel.

• Keep a record of problems and their resolution.

• Manage products/services support (e.g. Verizon, Canva, product assessments)

• Manage IT and general equipment inventory.

• Support audio/video capabilities for virtual and in-person meetings (both on-site and off-site)

• Facilitate IT support between NCCOSC and local NMCSD IT (e.g. equipment exchange, inventory control).

If this sounds like an environment where you can thrive, keep reading for the keys to success!

Required Education/Skills:

• A Bachelor's degree in computer science or related technology field. Equivalent experience will be considered in lieu of degree.

• Proven experience as a Help Desk Technician/IT support.

• Ability to diagnose and resolve basic computer/technical issues.

• Troubleshooting software/hardware, comfortable using or learning to use audio/video equipment.

• Experience using Microsoft Office products, Microsoft Teams, SharePoint, laptop, and desktop computers.

• Excellent communication skills

• Professional written and interpersonal skills

• Time management skills and timely execution of tasks

• Due to federal contract regulations, US Citizenship is required. Candidates MUST be able to pass a government background investigation and must have the ability to obtain a Secret clearance.

• The position is designated as a drug testing designated position (TDP).

• Ability to travel internationally (current Passport)

Desired Skills/Experience:

• High level graphic design knowledge

• Skilled at Canva and/or Adobe software (Photoshop, Illustrator)

Naval Health West - NHW