To our valued Leidos candidates:

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With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

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Job #: R-00118443
Location: Fort Meade, MD
Category: Intern Technical
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Secret
Referral Eligibility: Ineligible
Group: Defense

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Description

The Defense Group of Leidos has an opening for a Customer Support Specialist Intern supporting our DoD customer at DISA HQ at Ft. Meade, MD.

We seek individuals with excellent communication, critical thinking, and collaboration skills to function in a high-paced, dynamic environment alongside a proven ability to work both as part of a team and independently. A successful candidate will be able to engage with stakeholders from across the company, partner companies, and contractors.

In this role, you will be supporting the Secure Mobility Implementation Team (SMIT) which supports the DoD Mobility Program as a part of DISA's GSM-O II contract.

Primary Responsibilities

  • Respond to end user calls as a first line of technical support, gathering information to resolve the issues, and /or assisting others in the resolution of the problem in a timely, accurately, and professional manner.
  • Provide asset management support including the inventory and accountability of all mobile devices to include hotspots, cell phones tablets, and other items introduced into the program.
  • Support the development, coordination, and approval of requisite program acquisition documentation in accordance with DoD 5000 series regulation and instruction and/or DISA Small Projects Policies
  • Monitor program performance, execution and metrics development and provide recommendations for increased efficiency.
  • Assist with Provisioning activities when feasible
  • Attend meetings and brief the government on program status and adhoc info requests.

Basic Qualifications

  • Currently enrolled at an accredited college/university pursuing a degree in a related field.
  • Ability to interpret customer requests and map to existing business functions.
  • Ability to work in a team focused, dynamic environment.
  • Must be US Citizen with ability to obtain a DoD SECRET clearance; Interim Secret required to start.  (Selected candidates will be sponsored for required clearance

Pay Range:

Pay Range $44,200.00 - $79,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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