Window Systems Administrator Intern

The Defense Group of Leidos has an opening for a Window Systems Administrator Intern supporting our DoD customer at DISA San Antonio, Tx.

Leidos is looking for a highly motivated information technology technician responsible for maintaining Windows and Linux systems, virtual machines, networked storage, and local network switches and routers. This individual will help troubleshoot issues and changes, resolve issues where possible, and escalate to the appropriate work group, when necessary.

In this role, you will be supporting the 24x7 Network Operations Team which supports the DoD Mobility Program as a part of DISA's GSM-O II contract.

Candidates must be willing to work in-person at the following location in TX:

Joint Base San Antonio - TX

Primary Responsibilities

• After an initial acclimation period, you will be responsible for providing system and application support to users. Systems include highly virtualized server, storage, and network solutions hosting a combination of commercial and custom applications. The process will include investigating the request or issue, resolving issues where possible, tracking actions via a ticketing system, and escalating to the appropriate work groups, when necessary.
• Determine the functional area of the problem being reported and provide detailed analysis of the problem. Utilize system logs and monitoring tools to ascertain the root cause and fix action.
• Apply system updates and patches to maintain functionality and protect against cyber vulnerabilities.
• You will update assigned tickets and continuously coordinate necessary work
• Document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket
• You will be expected to escalate the problem to next level support if the issue cannot be resolved
• Provide excellent phone support and oral and written communication skills
• Be expected to work to incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs)
• Apply logical thinking and problem-solving skills to common end-user desktop challenges, such as software and hardware enhancements, application deployments and infrastructure upgrades

Basic Qualifications

• Enrolled in a degree seeking program at an accredited college/university in a related field
• Ability to obtain and maintain a DoD Secret security clearance
• US citizenship required
• Experience working in a customer service or call center environment
• Someone who thrives in a team atmosphere and can keep their cool when outages occur or critical updates have to be applied
• Someone with a high-energy work ethic and available to work non-standard hours during peak times
• If you do not possess them already, work to gain industry certifications such as ITIL V4, CompTIA A+, or Security+.

Preferred Qualifications

• Experience working in a lab or professional environment
• Experience working with virtual machines (Windows or Linux)
• Experience working with networks
• Active DoD Secret Clearance
• Active Security+ certificate