Field Service Technician

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos has an opening for a Field Services Technician to be part of the End User Services Team supporting the Department of Housing and Urban Development (HUD) on the HUD End User Support Services (EUS) contract. This position requires a candidate with the ability to obtain and maintain a Public Trust clearance.

This candidate will report to the Leidos Field Services Manager/Designee and provide Systems Administration support for IT service-related activities in support of the HUD EUS contract. The selected candidate will be tasked with maintaining operating systems, application support, infrastructure support, and assist as needed with additional duties to support the team.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR:

• Providing Tier 1 & 2 desktop user support, supporting the customers baseline desktop Windows 10 OS and MS Office Suite.

• Installing software and hardware installations both locally and via remote access.

• Troubleshoot connectivity issues, and email support.

• Installation, configuration, administration, support, and maintenance of systems, including associated hardware.

• Management of systems infrastructures, implementing best practices to identify and recommend system functional specifications, configuration of physical and virtual systems, backup and recovery of IT infrastructure.

• Updating and supporting systems by fine tuning system and application configuration to improve operational efficiency or improve system integrity.

• Implementing critical patches, reviewing systems performance logs to identify anomalies and troubleshoot issues and allocating additional storage space.

• Supporting day to day onboarding/offboarding of users, locking and unlocking of accounts.

• Provide technical support to end-users, addressing and resolving hardware, software and connectivity issues.

• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.

• Evaluate and diagnose cabling, software, and hardware problems.

• Install and support of telecommunications hardware.

• Provide technical support for webcast/video teleconferences.

• Support technology upgrades – both hardware and software.

• Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support.

• Perform field office visits and root cause analysis.

• Perform desktop/server decommissioning.

• Documentation of standard IT processes and procedures.

• Implement and maintain compliance policy across the environment.

BASIC QUALIFICATIONS:

• Experience in the Information Technology field.

• Excellent Problem solving skills.

• Self-started that is able to work independently while possessing the communication skills to work effectively with other team members, organizations and customers.

• Professional. excellent interpersonal skills are essential when communicating with customers and clients.

• A minimum of 2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

• Comfortable working in and assisting others through remote access desktop programs.

• Accept constructive criticism and customer feedback regarding their experience with software or IT services.

• Extensive experience working with different operating systems including Windows and Mac OS.

• Experience installing and configuring computer systems and applications for a large company.

• Ability to obtain/maintain public trust clearance.

PREFERRED QUALIFICATIONS:

• CompTIA A+/ Network+

• Hands-on experience with Active Directory Domain Services

• Strong understanding of networking concepts

• A commitment to continuous learning and professional development

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.