Sr. Ciena Engineer

Description

The GIG Service Management – Operations II (GSM-O II), a program within the Defense Group of Leidos, has an opening for a Network Engineer at Scott AFB, IL supporting Defense Information Systems Agency (DISA). DISA acts as provider of GIG (Global Information Grid)/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.

The position will provide support to the Operational Engineering Division as a member of the Missile Defense Operation Support Cell (MD OSC). The primary role of the OSC is to restore any network-impacting event affecting customer service. The team accomplishes this goal using a variety of resources, knowledge, and expertise to perform fault isolation, analysis, and troubleshooting across various Transport platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Packet over SONET (POS), Ethernet, Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), and cryptographic systems. The technical focus in this role will involve POS and Internet Protocol (IP) based equipment and services in order to perform circuit/trunk restoration efforts for all persistent outages that have been Tier escalated due to an increased level of troubleshooting complexity or duration affecting either the GCN or C2BMC network. Project support and Operational Engineering will be conducted by tracking new projects that bring changes into the DODIN to ensure no adverse effects to the MD OSC mission will occur; providing mitigation strategies as needed. 

The candidate shall provide dedicated support to the MDA GCN and C2BMC networks through the effort of the Operation Support Cell (OSC), known jointly as the Missile Defense (MD) OSC.

Primary Responsibilities:

• Provide escalation support for Incident Management operations.

• Manage GTMS ticket reporting, in accordance with Change Management procedures

• If available, use SOPs, TTPs, and WIs to complete Change tasks

• Use SOPs, TTPs, and WIs to complete Change task via CLI on device

• Utilize documentation for best practices to complete task. Interact with more experienced engineers to complete task if needed.

• Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting

• Engage with other engineers to determine the best practice and operation of the network to maintain constant operation

• Determine the most efficient configuration of the network based on Engineering documents and experience

• Provide input to Government customer on best practice for the operation and maintenance of the network

• Engage customers to determine solution to reported problems to network outages and degradations experienced

• Support Authorized Service Interruption (ASI) Activities Collect site and device data

• Determine scheduling of maintenance windows and coordinate dispatch of technicians and availability of site personnel

• Provide resolution of Problem Management candidate tickets when possible

• Interact with Problem Coordinator and Government customer for troubleshooting and resolution

• Perform Root Cause analysis to determine reason for continued outage(s)

• Engage vendor support and customer technical assets to determine troubleshooting methodology to use in the resolution or determination of the root cause

• Assist in Ad-hoc engineering support, statistics/data gathering and reporting

• Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order

• Provide Mission Support Services (MSS) Support / Sustainment / Compliance

• Develops solutions to complex technical issues and problems that affect multiple area or disciplines.

• Communicates with internal team members across multiple areas external to the organization (e.g., sub-contractors, vendors, etc.)

Basic Qualifications:

• DoD 8750 certification at IAT level II, Security+ CE or CCNA Security within 90 days of start date

• Currently possess an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI) in order to obtain a Top Secret (TS) security clearance.

• Good technical knowledge of one or more equipment platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.

• Resident Engineer (RE) with expertise in equipment produced by the Ciena Original Equipment Manufacturer (OEM).

• Requirements and advice in setup, configuration, and operation of Ciena equipment.

Education & Experience:

• Requires BS and 8-12 years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.

Additional Desired Skills:

• Become actively involved in daily operations when required to meet critical schedules or resolve incidents. 

• Actively participate in problem solving solutions for the team

• Communicates with internal team members across multiple areas external to the organization (e.g., sub-contractors, vendors, etc.)

• Help team achieve day-to-day objectives and goals

• Able to assist other technical staff with tasks and assignments to achieve results

GSMO

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

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Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.