Description
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields.
Leidos is seeking Entry Level Bilingual Customer Service Representatives (CSRs) to work onsite in Albuquerque, NM. Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.
The expected shifts include 7:00 am - 3:00 PM (MST) or 8:00am - 4:00pm (MST) Monday through Friday.
PRIMARY RESPONSIBILITIES:
Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
MINIMUM REQUIRED QUALIFICATIONS:
- HS Diploma or GED Equivalent.
- Excellent computer/typing skills.
- Excellent communication skills.
- Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.
DESIRED QUALIFICATIONS:
- Bilingual ;Fluent in Spanish and English, both written and speech.
- Prior call center experience.
- Two years of customer service experience.
- Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.
WHAT WE HAVE TO OFFER:
- 10 Paid Holidays
- 401K Matching
- Immediate PTO accrual as of your start date
- Immediate benefit coverage that retros back to your start date as long as you elect within the allotted enrollment period.
- Tuition reimbursement
- Various options to assist you pursue a healthy lifestyle with gym/workout equipment assistance.
- A positive work environment that encourages its employee to meet/celebrates milestones
This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
