IT Support Manager

Description

Leidos Corporate IT is looking for an IT Support Manager to lead a group of on-site and geographically dispersed desktop support technicians in the Leidos corporate environment. This is a leadership position that manages the scheduling, performance, and timekeeping for a team of 8-15 desktop support employees.

Job Responsibilities:

• Become the focal point for enterprise infrastructure for supported locations across the US.
• Ensure compliance with processes and SLOs.
• Work closely with other Leidos IT services leaders to standardize and improve processes, augment team, and enhance support to customers.
• Ensure the team provides excellent customer service.
• Conduct annual performance assessments to include periodic check-ins.
• Provide coaching/mentoring to personnel.
• Develop and execute continual service improvement technical strategies to modify and enhance operational processes and impact strategic project goals with business results.

Required Qualifications:

• Bachelor's degree and 6+ years of experience in desktop support in a large corporate environment. Additional years of relevant experience will be considered in lieu of a Bachelor's degree
• Prior experience should include at least 2 years as desktop support supervisor / team lead / manager
• Experience supporting Microsoft Windows in an enterprise environment
• Experience creating and documenting IT processes and procedures
• Strong technical understanding required to support enterprise networking LAN/WAN and associated hardware and cable plants.
• US Citizenship and the ability to obtain a federal security clearance is required

Desired Qualifications:

• Experience in supporting Mac OS and iOS devices
• Microsoft Visio network documentation experience
• MCP/MCSA/MCSE, A+, Network+, Security+

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.   For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.