Description
The MVHS Group at Leidos currently has an opening for a Provider Network Supervisor to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial employee assistance program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes Service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system.
Provider Network Supervisors oversee timely, efficient, continuity of services of all network providers providing face-to-face, telephone, over the Internet via secure instant messaging (e.g., secure chat) or via real-time audio/video secure connection, non-medical counseling. Ensures network providers are following Informed Consent, Duty to Warn; participant eligibility verification, escalation and problem resolution procedures.
The Military OneSource job postings are in anticipation of future work.
Primary Responsibilities:
Provides participant follow up to gage satisfaction.
Monitors quality and tracks data against established service-level agreement (SLAs) and service-level agreements (SLAs) and Performance and Quality Improvement (PQI) standards.
Provides side-by-side training as needed to network provides based on participant feedback.
Ensures that non-medical counselors record in the After-Action Report (AAR) for each case, the services provided, Z-code indicators, any follow-up activities performed or case closures.
Collects, monitors, and analyzes non-medical counselor interaction metrics and performance measures, including quality, continuity and completeness of AAR reports.
Monitors progress against and reporting non-medical counseling (NMC) service delivery SLAs and if services delivered met the requirements, needs, and expectations of the participants.
Handles escalated issues, such as at risk cases, when necessary and identifies patterns, trends, and recommended remedies.
Collects and prepares data on adverse events data for weekly meetings.
Engages with non-medical counselors on Duty to Warn or Mandated report situations.
Monitors compliance with contractor network provider agreements and provide guidance to provider network non-medical counselors on DoD mandates and Military Community and Family Policy (MC&FP) policies.
Monitors provider network compliance with Commercial standards and professional employee assistance program (EAP) programs and that Council on Accreditation (COA) and Utilization Review Accreditation Commission (URAC) established performance requirements and standards are met.
Basic Qualifications:
Master's degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
A current valid unrestricted counseling license/certification from a State, D.C., a U.S. Commonwealth, or a U.S. Territory that grants the authority to provide counseling services as an independent practitioner in their respective fields.
Minimum of three years full-time, current, counseling experience post-licensure.
Documented counseling supervision, oversight and management experience.
Strong customer service skills, knowledge of call center operations, and knowledge and understanding of military lifestyle and culture.
Proven proficiency in: Microsoft based tools including Word, Outlook, Excel; web-based research; electronic documentation systems.
U.S. citizen and ability to speak fluent English.
Ability to pass a criminal history and fingerprint background checks, and credential review/verification.
Preferred Qualifications:
Certified Employee Assistance Professional (CEAP) credential.
Veteran/military retiree, wounded warrior, and/or military spouse
Experience working with and/or for military communities
Employee assistance program (EAP) experience
Call center experience
Telehealth experience
People leader management or supervisory experience
Pay Range:
Pay Range $75,400.00 - $136,300.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
