Description
The MVHS Group at Leidos currently has an opening for a Quality Auditor to work in our Washington, D.C. area Call Center. This is an exciting opportunity to use your experience supporting the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system.
The Quality Auditor implements established approaches for measuring performance goals, participant outcomes, indicators, and sources of data that ensure broad-based support and high-quality service delivery across the program. They monitor, measure, and track program deliverables against established service-level agreements (SLAs) for performance and outcomes measurement.
The Military OneSource job postings are in anticipation of future work.
Primary Responsibilities:
Conducts quality audits of all program performance measures and key performance indicators (KPIs).
Identifies and submits patterns, trends, and recommended remedies to the Auditing Manager, resulting from all performance data reviewed and analyzed.
Engages across the program to provide feedback and corrective actions on the quality of program deliverables and mandated reports, ensuring all data captured is accurate, complete, and submitted within the prescribed timeframe or frequency, and meets all performance standards.
Escalates any pattern in lack of presence, clarity, quality, and continuity of service delivery.
Basic Qualifications:
Bachelor's degree from an accredited college or university in a behavioral health related field such as social work, psychology, marriage/family therapy, or counseling.
Proven proficiency in: Microsoft based tools including Word, Outlook, Excel; web-based research; electronic documentation systems.
Experience completing quality audits in the mental health field.
Strong customer service skills, knowledge of call center operations, and knowledge and understanding of military lifestyle and culture.
U.S. citizen and ability to speak fluent English.
Ability to pass a criminal history and fingerprint background checks, and credential review/verification.
Preferred Qualifications:
Veteran/military retiree, wounded warrior, and/or military spouse
Experience working with and/or for military communities
Employee assistance program (EAP) experience
Pay Range:
Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
