Are you ready for your next career challenge?
The Defense Group at Leidos currently has an opening for a Customer Support Admin. This is an exciting opportunity to use your experience helping the Defense product line mission. In this mission, we support the Cybersecurity mission of the Reagan Test Site located in Huntsville, AL.
Responsibilities – Work you’ll do:
- Serve as the point of contact to track all DREN and SIPR hardware, software licenses, etc. assigned to support the cybersecurity program.
- Various Data entry tasks will be required in multiple systems.
- Support the senior Configuration Manager.
- Serve as an alternate point of contact for customers seeking technical assistance via phone, e-mail, or in person.
- Candidate may be called on to assist with day-to-day computer hardware and software issues.
- Take an active role in the Incident Response and Problem Management processes, representing the desktop environment.
- Responsible for processing of the onboarding for new employees by coordinating with the IT Help Desk Manager.
- Manage trouble ticket queues; perform trend and root-cause analysis to resolve groups of trouble tickets; document efforts in the trouble ticket system.
- Direct unresolved issues to the next level of support personnel.
- Recording all calls/activities in the service desk tool (Service Now).
- Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers.
- Maintain physical inventory of stock items and reorder as required.
- Will be required to track tickets from creation to closure, for incident and issue management, root cause documentation and ticket escalations to other tier levels.
- Perform all other duties and special projects as assigned.
Required Experience, Skills, and Education:
- Requires HS diploma or equivalent and 2+ years of prior relevant experience.
Preferred Experience, Skills, and Education – Favorable if you have:
- BS Degree in related field
- Service Now experience
- Computing Environment certification
- Ability to obtain a DoD Secret Security Clearance within 6 months of hire and maintain an active Secret Clearance.
Join a team committed to a mission!
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Are you ready to unleash your potential?
Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here!
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
Pay Range:Pay Range $36,400.00 - $65,800.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.