The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments. Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.
Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA). This role is also responsible for meeting established Service Level Agreements per mission applications
Attend daily operations status calls representing Fort Independence customer organization
Communicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service Teams
Communicate IT Operational status to Fort Independence PMO and customer as needed
Track, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be planned
Proactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service Teams
Collaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.
Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical services
Manage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure items
Active TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review task
plans and deliverable items, and effectively execute in accordance with approved plans.
Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.
Due to the nature of the government contracts we support, US Citizenship is required
Hands-on ServiceNow platform experience
Dashboarding and implementation of reporting automations
Experience using JIRA and Confluence boards
Pay Range:Pay Range $101,400.00 - $183,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Original Posting Date:10/19/2023
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2023. For more information, visit www.Leidos.com.
Pay and Benefits
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