To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00121772
Location: Albuquerque, NM
Category: SCA General Clerk
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: Hybrid Remote
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Commercial & International

This job posting is no longer active.

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Description

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields.

Leidos is seeking Entry Level Customer Service Representatives (CSRs) willing to work a hybrid onsite/remote schedule in Albuquerque (Hired candidate will be expected to work onsite 2 days per week. Required onsite days may increase in the future as business dictates). Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.

The expected shifts include 7:00 am - 3:00 PM (MST), working on site 2 days per week with a potential to increase in the future.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service.  Document consumer data into web application.  Provide education related to identity theft resolution, fraud prevention, and applicable federal laws. 

MINIMUM REQUIRED QUALIFICATIONS:  

  • HS Diploma or GED Equivalent
  • Excellent computer/typing skills
  • Excellent communication skills
  • Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete

DESIRED QUALIFICATIONS:

  • Prior call center experience
  • Two years of customer service experience
  • Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application
  • Bilingual ;Fluent in Spanish and English, both written and speech (Not a requirement for the role)

WHAT WE HAVE TO OFFER:

  • 10 Paid Holidays
  • 401K Matching
  • Immediate PTO accrual as of your start date
  • Immediate benefit coverage that retros back to your start date as long as you elect within the allotted enrollment period
  • Tuition reimbursement
  • Various options to assist you pursue a healthy lifestyle with gym/workout equipment assistance
  • A positive work environment that encourages its employee to meet/celebrates milestones

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

12/11/2023

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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