To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

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Job #: R-00123710
Location: Remote, UK
Category: Customer Service
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Remote Type: No Remote
Clearance: UK - SC
Referral Eligibility: Eligible
Group: Defense

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Description

Service Analyst

UNLEASH YOUR POTENTIAL

The Service Analyst will work within existing processes to maintain and improve ways which will be integrated and embedded within the organisation.  The Service Analyst is responsible for:  access management to the CWE, CWE information requests, data reporting for the ecosystem and competitions and, security reports from the ecosystem.

Are you ready for your next challenge?

The Service Analyst plays an integral part in the day to day running of the programme, reporting into the Service and Operations Lead. The Service Analyst role has key, daily interactions with multiple functions and teams. They are a key point of contact for users and for the Service Management and EcoSystem Supply Chain teams. This role will suit an individual with Service and reporting experience.

Your Role and Responsibilities;

  • Access management – working with both the procurement team and the wider Team Protect to control/manage new and existing users in the CWE. Focus on accurate permission profiles and enabling a smooth onboarding process to facilitate collaborative working via the platform.

  • CWE platform management – workspace creation & design, implementing folder structures in line with the needs of stakeholders/teams across the programme

  • Regular scheduled reports generated from CWE- weekly and monthly security reports generated and uploaded to assist with monitoring for security breaches and anomalies in regular CWE activity. Over time to look for ways to improve this process with automated anomaly detection / condensing the datasets into consumable reports/graphics

  • Streamline the data flow from the ecosystem to the programme, review and improve processes and workflows.

  • Condense several datasets into one PowerBI report, run and maintain this report in line with changing reporting needs, requirements laid out by stakeholders from across the programme

  • Release management, improving reports with a clear versioning system to track improvements and changes as they come in

  • Work with different teams across the programme (Service, Procurement, EcoSystem, Competitions) to meet reporting needs and provide CWE solutions.

  • Facilitating the new ways of working processes to analyse and review competition responses.

  • Work with the supply chain team to coordinate competition responses

  • Assist with onboarding of suppliers

  • Managing the delivery of products and systems, including tracking and maintaining activities and dependencies in-line with the schedule.

  • Responsible for reporting to internal and external stakeholders.

  • Responsible for the integration and cross-collaboration with the Change Management team, covering responsibilities on an as required basis.

  • Working with the Service Delivery Team to ensure service requirements are documented, recorded and implemented when new services are onboarded.

  • Working with the Data & MI Team to run and maintain 2 reports (weekly refreshes for both), find and resolve issues in the data

  • Development of new features/visualisations to meet requirements from Workforce Management

  • Develop and mature reporting and data analysis processes on the programme

Additional skills;

  • Effective communication skills, both written and verbal – with a focus on communicating across teams within a larger programme

  • Time management and organisational skills – able to manage several work pieces and varying deadlines

  • Experience working with MS Office, Power BI, Kahootz, M365

  • Change management

  • Process improvement

  • Data administration

  • Quality assurance

  • Data skills – data cleaning, data transformation, keeping business needs in mind to extract value from data sets pulled from various sources and formats.

  • The ability to communicate, negotiate and influence effectively, experience of facilitation and/or mediation an advantage.

  • Enthusiastic self-starter

Clearance Requirements:

  • SC level clearance with ability to gain DV should that be required

Who We Are:
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
https://www.leidos.com/company/global/uk-europe (add link to ‘Leidos UK & EUROPE’ text)

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
•    Dynamic Working  
https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf (add link to ‘Dynamic Working’ text)

Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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