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Job #: R-00127387
Location: Hampton, VA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Digital Modernization

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Description

The Center Operations Manager (COM) at Langley Research Center (LARC) is responsible for the programmatic, financial and customer relationship success of the NASA End-user Services & Technologies (NEST) program at LARC. In this role, the COM will lead the NEST center team and successfully execute program requirements.

 The COM will be responsible for the execution of operations set forth by program and Leidos leadership; establishing and building strong customer and industry relationships; leading internal center cross team collaboration within the Service Delivery and Logistics Service Lines; working with the broader Leidos organizations, and responsible for working with local subcontractors to ensure program success.

NEST provides end-user services such as compute, mobile, and print device deployment and refresh, incident and problem management, email and collaboration, enterprise operations, and information security to all 10 NASA Centers and other performance sites nationwide.  The COM is the Leidos site manager responsible for all operational aspects of the program at LARC, located in Virginia. 

Primary Responsibilities:

• Working closely with and building relationships with the NASA center customer community.

• Building and maintaining strong team morale through proactive measures.

• Managing program risks and opportunities at the local NASA center.

• Managing program milestones through adherence to program level plans and schedules.

• Developing and executing corrective action plans to mitigate internal or customer identified issues.

• Meeting financial goals supporting the program's Annual Operating Plan (AOP).

• Driving on-contract growth goals.

• Participating in the development of future strategies for future NASA acquisitions.

Required Qualifications:

• Demonstrated experience building and maintaining strong team morale is a must.

• Demonstrated success building relationships and successful interactions with senior level customers.

• Experience with Program Integrated Master Plan and Integrated Master Schedule (IMP/IMS).

• Demonstrated experience establishing teaming relationships, partnerships, and oversight of subcontractors.

• Understanding of risk and opportunity management processes.

• Understanding of program financial and business processes and metrics.

• Demonstrated experience in strategic planning.

• Experience executing programs in an agile environment.

• Briefing external and internal senior leadership teams on program performance.

 • Experience with large Enterprise IT Service Delivery programs.

Education & Experience:

• Requires either a BA/BS and 5+ years of prior relevant experience, master’s with 3+ years of prior relevant experience, or equivalent demonstrated experience.

Desirable Knowledge, Skills, or Experience:

• PMP Certification

• ITIL Certification

Pay Range:

Pay Range $98,150.00 - $177,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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