To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network
Skip to main content

Job #: R-00128392
Location: Washington, DC
Category: Field Operations
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Secret
Referral Eligibility: Eligible
Referral Bonus Amount: $3000
Group: Digital Modernization

Share: mail twitter linkedin

Description

The Leidos Digital & Modernization Group is seeking a Site Operations Manager to lead all IT Service Operations tasks at Joint Base Anacostia Bolling – The candidate will interface with the 794th Communications Squadron Operations Flight Commander and Leidos Site Lead to meet all operational requirements.

 

Primary Responsibilities:

  • Delivers world class information technology services to over three thousand military, civilian, and contractor customers at the Joint Base Anacostia Bolling (JBAB).

  • Manages a mid-sized team consisting of experienced professionals comprised of both Leidos and partner employees.

  • Directs day-to-day Field Services at JBAB including job control, desktop support, voice support, help desk, routine requirements, technical refresh, personal wireless and overall customer service.

  • Works with the JBAB Site Lead to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.

  • Develops weekly briefs to highlight mission accomplishments and shortfalls to the 794th Communications Squadron’s leadership.

  • Attends and provides input for the Daily Operational Operations Update and the 844th Communications Group Operations Update.

  • Holds daily internal synchronization meetings across Field Service teams to ensure technicians and team leads understand daily ticket priorities and workloads.

  • Ensures all contract performance metrics are exceeded / met, metrics include response time, ticket closure time etc.

  • Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.

  • Ensures workstation age posture is within agreed standards across within JBAB’s area of responsibility, updating roughly 400 workstations annually.

  • Acts as the bridge between Logistics and the customer, ensuring assets (workstations and accessories) are issued and received with proper chain of custody documentation.

  • Coordinates with Logistics and Enterprise Imaging to ensure required number of assets are available on site to meet customer demand.

  • Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.

Basic Qualifications:

  • Requires a BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.

  • Possess a current DoD Secret clearance.  

  • Current IA Certifications such as Security+, CISSP, etc.

  • Advanced knowledge and experience with desktop support and helpdesk principles.

  • IT support team lead experience / ability.

Preferred Qualifications:

  • BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience.  

  • 2+ years of experience supervising or leading teams or projects.

  • Familiarity with IT support in a DOD environment.

  • Familiar with Remedy.

Original Posting Date:

2024-02-06

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now    Save Job Saved

Related Opportunities

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community