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Job #: TR-662208
Location: Arlington, VA
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Rotating
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Defense & Intel

Job Description:

The Defense & Intelligence Group of Leidos has an opening for a Desktop Support Technician at The Pentagon, National Capital Region.

JOB SUMMARY:

Desktop Support Technician in support of the AFNCR IT Services program at the National Military Command Center (NMCC). The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. The successful candidate will provide technical support to Command and Control computer systems and desktop support to NMCC customers. Rotating shift position with program support to a 24x7 center.

PRIMARY RESPONSIBILITIES:

• Monitor and maintain NMCC Computer Systems.
• Provide customer service to NMCC personnel for desktop support incidents and outages.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Update tickets in Remedy.

BASIC QUALIFICATIONS:
• High School Diploma/GED with 3+ years of relevant experience.
• Currently possess Security+ce or equivalent level certification.
• Currently possess a DoD TS/SCI security clearance.

PREFERRED QUALIFICATIONS:
• Working knowledge of Remedy. • Experience with Linux.

External Referral Eligible

External Referral Bonus:
Eligible

Potential for Telework:
No

Clearance Level Required:
Top Secret/SCI

Travel:
Yes, 10% of the time

Scheduled Weekly Hours:
40

Shift:
Rotating

Requisition Category:
Professional

Job Family:
Customer Support

1000

Defense & Intel
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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