Leidos' Defense & Intelligence Group is currently seeking expertise to transform and build an end-to-end national-level security environment using DevOps to integrate, develop, test, deploy, maintain, and operate, multiple systems on traditional and cloud platforms in Reston and Tysons, VA.
ROLES AND RESPONSIBILITIES:
This role fulfills customer Service Requests and resolves Incident Tickets.
Requires an individual that is customer and detail oriented and has experience with hands-on IT implementation.
Provides support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility.
Duties include providing remote and desk side support.
Assists in the development and adherence to procedures and policies.
Requires excellent oral and written communication skills and command of the English language.
Responsible for interacting with customers to handle service inquiries and problems.
Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
Analyzes recurring problems and initiates solutions for preventing reoccurrence.
EDUCATION & EXPERIENCE: Requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.
Experience applying expertise on multiple complex work assignments.
Experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.
Experience developing methodologies and presenting solutions to problems.
Experience contributing to deliverables and meeting performance metrics.