Leidos' Defense & Intelligence Group is currently seeking expertise to transform and build an end-to-end national-level security environment using DevOps to integrate, develop, test, deploy, maintain, and operate, multiple systems on traditional and cloud platforms in Reston and Tysons, VA.
This role fulfills customer Service Requests and resolves Incident Tickets.
Requires an individual that is customer and detail oriented and has experience with hands-on IT implementation.
Provides support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility.
Duties include providing remote and desk side support.
Assists in the development and adherence to procedures and policies. This role requires excellent oral and written communication skills and command of the English language.
Responsible for interacting with customers to handle service inquiries and problems.
Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
Analyzes recurring problems and initiates solutions for preventing reoccurrence.
EDUCATION & EXPERIENCE: Requires BS degree and 12 - 15 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience. May possess a Doctorate in technical domain.
Experience providing technical/management leadership on major tasks or technology assignments.
Experience establishing goals and plans that meet project objectives.
Domain and expert technical knowledge.
Experience directing and controlling activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
Experience interfacing with senior management and negotiating with clients on requirements and deliverables.
Experience supervising others.
External Referral Bonus:
Potential for Telework:
Clearance Level Required:
Top Secret/SCI with Polygraph
Scheduled Weekly Hours:
Defense & Intel