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Job #: TR-661259
Location: Reston, VA
Category: Field Services
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Group: Requisition Category:ProfessionalJob Family:Field Services-Defense & Intel

Job Description:
Leidos' Defense & Intelligence Group is currently seeking expertise to transform and build an end-to-end national-level security environment using DevOps to integrate, develop, test, deploy, maintain, and operate, multiple systems on traditional and cloud platforms in Reston and Tysons, VA.

This role fulfills customer Service Requests and resolves Incident Tickets.

Requires an individual that is customer and detail oriented and has experience with hands-on IT implementation.
Provides support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility.
Duties include providing remote and desk side support.
Assists in the development and adherence to procedures and policies. This role requires excellent oral and written communication skills and command of the English language.
Responsible for interacting with customers to handle service inquiries and problems.
Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
Analyzes recurring problems and initiates solutions for preventing reoccurrence.
NSOINT

EDUCATION & EXPERIENCE: Requires BS degree and 12 - 15 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience. May possess a Doctorate in technical domain.

Basic Qualifications:

Experience providing technical/management leadership on major tasks or technology assignments.
Experience establishing goals and plans that meet project objectives.
Domain and expert technical knowledge.
Experience directing and controlling activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
Experience interfacing with senior management and negotiating with clients on requirements and deliverables.
Experience supervising others.

External Referral Bonus:
Eligible

Potential for Telework:
No

Clearance Level Required:
Top Secret/SCI with Polygraph

Travel:
No

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Field Services

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Defense & Intel
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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