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Job #: TR-660180
Location: Harrogate
Category: Proj and Prog Management
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: No
Group: Defense & Intel

Job Description:
The National
Solutions Group at Leidos currently has an anticipated opening for a Regional
Service Delivery Manager to support a client's requirements in a
challenging, dynamic setting located in the Harrogate, United Kingdom area. The
position requires an active TS/SCI with Polygraph security clearance and is
contingent upon program award.

Roles and Responsibilities:

• Oversees the 24x7Tier 2 staff support team that provides 24x7
operations and maintenance support to mission systems

• Manages maintenance team to ensure appropriate assignment of work
tasks, responsibilities, and authority level

• Ensures maintenance policies and procedures are established and

• Plans and de-conflicts staffing requirements

• Develops and expands a highly skilled staff and improve core

• Practices and instills continued use of Continuous Service

• Mentors personnel and implement diversity of thought and
diversification of personnel to build an organization capable of sustained

• Interacts with customers to handle service inquiries and problems.

• Examines customer problems and implementing appropriate corrective
action to initiate a repair, a return or service the product in the field

Basic Qualifications:
To be considered for this position, you
must minimally meet the knowledge, skills, and abilities listed below

• TS/SCI with Polygraph is required

• Experience in a 24/7 operations environment

• Ability to develop solutions to complex problems that require the
regular use if ingenuity and innovation

• Strong teamwork skills - the ability to interact productively with
end users, contract partners, and customers in a diverse team setting

• Experience leading a team with diverse skill sets

• Experience in hardware and software maintenance

• Experience in preparing customer and/or management level briefings

• Experience with software/hardware maintenance

• Strong interpersonal skills

• Ability to work in a fast-paced, collaborative team environment

• Excellent
communication skills and people skills with both technical and non-technical
people are essential to the success of this position

Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration

• Familiarity
with site and customer maintenance processes

• Familiarity
with national systems missions and concepts

• Continuous
service improvement or process improvement experience


• BA degree and 8 - 12 years of prior
relevant experience or Masters with 6 - 10 years of prior relevant experience.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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