Join our talent network

Job #: TR-662655
Location: Armed Forces Pacific
Category: Administrative
Schedule (FT/PT): Full time
Travel Required: Yes, 50% of the time
Shift: Day
Potential for Telework: No
Clearance Required: ADP2 / IT2
Referral Eligibility: No
Group: Health

Job Description:
Military and Veteran's
Health Solutions Group TRICARE Overseas Program (TOP) program provides
enrollment, marketing, and education services to military communities around
the world. The TOP enrollment program includes the Pacific, Eurasia-Africa, and
Latin America and Canada (TLAC) regions and the Global TRICARE Service Center
in Trevose, PA.

Leidos is currently
seeking a qualified Global TRICARE Service Center (GTSC) Beneficiary Service
Representative Floater for our Osan, Korea location.

Position Overview:

Under minimal
supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP)
beneficiary population. Independently perform a variety of tasks that are broad
in nature and concerned with customer service, enrollment/disenrollment,
portability, TRICARE education, and issues tracking. Maintain confidentiality
and ensure that information meets the standards and requirement established by
partnering professional organizations.

Reports to TOP Regional
Lead for the specific region.

Travel 25-75 % to other
sites in the region.


• Process registration of TRICARE beneficiaries in the Composite Health Care
System (CHCS).

• Process enrollments, disenrollments, and portability transfers using the
Defense Online Enrollment System (DOES).

• Process and correct enrollment discrepancies between CHCS and DOES.

• Assign primary care managers to TRICARE beneficiaries.

• Verify eligibility information for remote beneficiaries.

• Provide education and enrollment information to beneficiaries on the phone and
in person.

• Assist walk-in beneficiaries with enrollments and inquiries.

• Handle faxed enrollment forms.

• Research and interpret benefits, policies, and procedures to military staff,
remote site points of contact, and other resources.

• Maintain electronic system/paper files and data integrity.

• Provide customer support to the Military Treatment Facility Commander and/or
the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy
Program Manager, or Program Manager.

• Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries
for transitional/portability assistance.

• Collect, process, retrieve, and disseminate transfer information to support the
TRICARE active duty portability process.

• Conduct off-site briefings such as enrollment briefings, fairs, or other
functions when directed by the TOP Regional Lead.

• Determine the appropriate assistance levels and when call forwarding or other
referrals are needed to address the beneficiary's question.

• Complete all responsibilities and duties in accordance with the Health
Insurance Portability and Accountability Act (HIPAA) guidelines to include
proper handling of Protected Health Information.

• Complete on a timely basis and comply with and all required HIPAA, Leidos, and
other training and refresher courses.

• Maintain required system accounts.

• Be eligible for and maintain ADP II/IT II clearance.

• Adhere to the dress code at the TSC.
Required Education and

• One of the following:

Associate's degree (bachelor's degree preferred) and four years medical

Eight years medical experience and no degree

• Cumulative medical experience in the following areas:

Two years' experience in U.S. military healthcare delivery system or civilian
managed care medical/administrative environment.Candidate MUST have a current SOFA status

Two years' experience in a medical or clinical environment.

One year experience with the CHCS or other civilian healthcare computer system
and in processing medical claims.

• One year customer service experience in a public environment.

• Must be eligible for and maintain ADP II/IT2 clearance.

Key Competencies:

• Fluent in English. Multilingual ability preferred.

• Proficient in written and oral communications.

• Ability to respond tactfully with people.

• Ability to work independently and under general supervision.

• Excellent organizational skills, attention to detail, and time management

• Ability to multitask.

• Knowledge of TRICARE Overseas programs, DEERS, CHCS, and Web General Inquiry of


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community