The Defense and Intelligence Group at Leidos currently has an opening for a Technical Control Tier 2 Service Desk CAB Manager to work in the Pentagon, Washington D.C.
This is an exciting opportunity to use your experience helping the Defense Information Systems Agency, Joint Service Provider Enterprise Transport Management organization. In this mission we manage Local Area Network/Metropolitan Area Network/Wide Area Network Connectivity, Time Division Multiplexing (TDM) technology for Long Haul and Point to Point Communications. We will operate, maintain, deploy, and manage an existing Government furnished network infrastructure. A majority of the tasks will be within the National Capital Region.
Lead for Tier II Tech Control helpdesk.
Will be providing HD support; handling incidents/tickets and providing technical support by maintaining equipment, troubleshooting, resolving customer issues.
• Five (5) or more recent/current year's professional experience within the designated SME area beyond BA/BS or equivalence (except where otherwise specifically noted). Must have a minimum of three (3) recent/current years' experience working in an IT environment similar in size (or larger) and scope to this task order.
• Must have a minimum of three (3) recent/current year's working knowledge of large, complex IT environments; same or similar to this task order.
• Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits; networking and network-based software applications; handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services
• Excellence in planning, directing, and managing Information Technology operations help desks in an organization similar in size to JSP; successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Task Order; must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DIAS-310; expert knowledge in translating high level functional and technical requirements based on interactions with the user community; working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving and managing customer issues, question, and requests.
External Referral Bonus:
Potential for Telework:
Clearance Level Required:
Scheduled Weekly Hours:
Network Administration and Ops
Defense & Intel