The Civil Health Operation is seeking a Workstation Development Team Lead, contingent upon contract award, in Rockville, MD Lead the Workstation Development team in an environment that consists of both Windows, Apple and Linux based systems, currently consisting of more than 8,000 computer systems. The team's objective is to insure users have access to secure, compliant, cost effective workstations that promote productivity through optimal configuration and maintenance response times. The team shall manage the agency's workstation endpoints, including but not limited to Microsoft and Apple operating systems, for the Institute. Team support shall include planning, analysis, configuration, testing, implementation, integration, maintenance and management of all workstation endpoints. Responsibilities: Provide efficient and effective Workstation Support of all supported workstations to maximize availability of optimally configured, compliant, and secure workstations Provide efficient performance monitoring of all supported workstations issuing timely and accurate notification of workstation issues to management. Collect, store, and analyze data relevant to the agency's workstations to perform and report on configuration, compliance, software licenses, and other parameters as needed. Effectively manage the procurement and maintenance of all supplies, materials, and supporting software licenses and service agreements required to ensure supported workstations meet security, compliance, and user requirements. Ensure effective change and configuration management of all supported workstations to ensure their compliance with applicable security policies and configuration standards. Collaborate with the government in development and maintenance standard operating procedures for operation, maintenance, and repair of supported workstations. Ensure all workstation-related data and documentation is added to and maintained current within the agency's Knowledge Database and Document Library to provide efficient access to a complete and current source of operationally relevant structured and unstructured data. In collaboration with the Customer Service Branch, plan, analyze, design, develop, test, configure, install, implement, integrate, maintain and manage production OS applications, and tools on production workstations.
Qualifications: Bachelors degree or equivalent and 8+ years of deep technical experience managing Windows / SCCM and Apple / Casper environments. Professional certs preferred.
Requires US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.