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Job #: R-00000369
Location: MacDill Afb, FL
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Ineligible
Group: Defense & Intel

Job Description:

Leidos has an immediate opportunity for an IT Operations Helpdesk analyst to provide SME expertise to the integrated team support and maintenance of Windows and Linux operating systems, troubleshoot and resolve problems as required, and serve as one of the highest levels of escalation for service and security issues within MARCENT.
PRIMARY RESPONSIBILITIES:
As the resident expert, administer storage, network and voice service management hardware and software. Maintain the integrity of software and services.
Provide senior level planning, scheduling, testing, and coordination for installation of upgrades.
Track service dependencies. Coordinate and work closely with Marine Corps Cyber Operations Group (MCCOG) and CENTCOM J6 to maintain and troubleshoot service outages.
Write and maintain system documentation, standard operating procedures (SOP), and desktop procedures.

BASIC QUALIFICATIONS:
Proficient in Microsoft core architectures including Active Directory, Exchange and Microsoft Clustering Services, Azure and Office 365 migrations.
In-depth knowledge and experience deploying multiple Virtualization technologies, including Microsoft's Hyper-V, Microsoft Virtual Server, VMWare ESX, and VMWare Server.
Must be familiar with firewalls and their services and security. Must be familiar with Cisco networking technologies and configuration.
Must have DoD 8570 required certification (A+ or Security+).
Must have Secret security clearance.
High School graduate and 6 years of experience or Bachelor's Degree and 2 years experience or Associate's Degree and 4 years in IT Customer Support
PREFERRED QUALIFICATIONS:
MCP 70-270CCNA

External Referral Bonus:
Ineligible

Potential for Telework:
No

Clearance Level Required:
Secret

Travel:
Yes, 10% of the time

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Customer Support

1000

Defense & Intel
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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