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Job #: R-00000323
Location: WASHINGTON, DC
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Eligible
Group: Civil

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies" Leidos...We strive to make the complex clear .

The Leidos Civil TIPPS Program is hiring for a Senior Desktop Support Technician with strong customer support and technical skills to work as part of the Deskside team downtown DC. Candidate will have experience working with a broad variety of hardware/software, operating systems and COTS/GOTS applications. Position will be a technical lead working independently to resolve incidents within SLA. Looking for a high level of professionalism while directly working with customers and resolving incidents. This position will require a background check and Government Public Trust

• Use ticketing system to assign, track and document all customer interactions & steps to resolution

• Offer your support on a variety of computer hardware, software and peripherals issues by identifying, researching, and resolving technical problems

• Interface regularly and effectively with ticket submitters

• Deliver computer deskside support in accordance with established policies and procedures

• Interface with multiple teams to resolve incidents tracking interactions in ticketing system

• Fix computer problems, and recommend appropriate action/solutions -

• MS Windows 10 experience required

• Apple Macintosh experience

• Excellent IT skills and computer literacy

• Ability to write reports, business correspondence, user instructions, and procedure manuals

EXPERIENCE/SKILLS REQUIRED:

• Bachelors in related field is preferred but not required. Additional years of experience and certifications may be considered in lieu of degree.

• 5-7 years of experience in - Windows 7/10, MS Office, Symantec SEE/SEP and related experience

• Experience working with ticketing systems

• Expert knowledge of Windows OS

• Good written and verbal skills

• Ability to work with minimal supervision

• Previous experience within a customer service role

• Excellent organizational skills

• Must be open to day shift work

• Install and configure new IT equipment

External Referral Bonus:
Eligible

Potential for Telework:
No

Clearance Level Required:
Public Trust

Travel:
No

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Customer Support

1000

Civil
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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