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Job #: R-00001001
Location: Indianapolis, IN
Category: SCA General Clerk
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions.

We look for solutions that not only transform businesses, but change the world.

Leidos CSRs respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Efforts are made to efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service. The expected shift is 11:20 am to 8:05 pm, Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

Customer service experience.

Good computer skills.

ADDITIONAL DESIRED QUALIFICATIONS:

Bilingual (Fluent in Spanish and English, both written and speech).

Prior call center experience.

General knowledge of federal law.

External Referral Bonus:
Ineligible

Potential for Telework:
No

Clearance Level Required:
Public Trust

Travel:
No

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
SCA General Clerk

1000

Civil
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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