Join our talent network

Job #: R-00000480_35928252067_0
Location: CHANTILLY, VA
Category: Systems Engineering
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Yes
Group: Defense & Intel

Job Description:

Leidos is seeking a System Administrator who will be responsible for the installation, configuration, administration, support and maintenance of systems, including associated hardware. Requires monitoring and updating current and new systems, implementing critical system patches, responding to incidents, scheduling O&M activities and coordination of all customer related issues. The position requires excellent communications skills, both verbal and written. The candidate must be able to work in a high energy environment and adapt to shifting priorities.

The Systems Administrator on the Origin program performs the following duties:
• Provide Tier 1, Tier 2 (Help Desk) problem identification, diagnosis and resolution of problems.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue.
• Troubleshoot to determine problems for operating systems, applications, network, or mobile issues.
• Actively manage incident tickets and provide status updates on each ticket per SLA.
• Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA).
• Ability to craft technical and professionally written outage notifications and updates to incident stakeholders.
• Provide system and application diagnoses to remediate issues while engaging other teams as needed
• Conduct continuous improvement service desk support and update knowledge base as required
• Provide brown-bag and training sessions for customers

Basic Qualifications:
• BS degree and 4-8 years of prior relevant experience preferred or Masters and 2-6 years of experience or experience lieu of degree
• ITSM products (i.e. Remedy) CRQ/WO/INC/KMS management.
• Application support experience using Remedy or other ticketing and incident management systems.
• Familiarity and practical application of advanced principles of ITIL/ITSM.
• Excellent written and communication skills required; excellent customer service aptitude.
• Ability to present to executive management incident debriefs and root cause analysis reports.
• Must be available for on-call support as required.
• Experience managing Microsoft Windows 2012 R2 in a medium/large (500+ systems) domain env.
• Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.
• Experience troubleshooting, administering and using Microsoft Windows 2012 R2.
• Experience troubleshooting, administering and using Microsoft Windows Enterprise 7 & 10.
• Knowledge of security policies and general vulnerabilities management.

Preferred Qualifications:
• Possess and maintain one of the following certifications: MTA-IT, A +, Network +, or Security +.

Clearance: Active TS/SCI with Poly

As a condition of employment, this position requires the candidate pass both a customer required medical and physiological screening.

External Referral Bonus:
Yes

Potential for Telework:
No

Clearance Level Required:
Top Secret/SCI with Polygraph

Travel:
Yes, 10% of the time

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Systems Engineering

1000

Defense & Intel
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community