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Job #: R-00001638
Location: Vista, CA
Category: Field Operations
Schedule (FT/PT): Full time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Eligible
Group: Civil

Job Description:

The Security and Transportation Technology Division is seeking a Field Service Manager responsible for the direct management of approximately 25 Field Service Engineers (FSE) supporting the maintenance of our VACIS, Reveal, and Radiation Detection products deployed throughout the United States. The candidate will support the FSEs to achieve our contract service level requirements for our critical national security customers TSA and US Customs and Border Protection (CBP). This position will report directly to the Director, Client Services.

Work Location:
• Vista, CA
• Expected travel ~ 20%

Specific responsibilities will include:
• Direct management of assigned Field Service Engineer resources to meet contractual service level goals and commitments across customers and product lines.
• Manage and ensure technical training requirements for FSEs based on assigned product mix and resource location.
• Manage timely completion of open work orders to minimize equipment downtime.
• Maintain staffing levels to meet maintenance service level goals and commitments.
• Attendance at customer meetings / frequent customer communication related to equipment performance.

Required Education & Experience:
• Bachelor's degree in a related engineering or management discipline, or equivalent experience/combined education, with 4+ years of professional experience; or 2 to 6 years of professional experience with a related Master's degree. High School diploma with an additional 4 years experience may be considered in lieu of a degree.
• Proven experience successfully managing field or technical staff.
• Strong oral and written communication skills (second language a plus).
• Ability to work independently and contribute successfully within a team structure.
• Skilled at prioritization and multi-tasking.
Desired skills:
• Self-direction, flexibility, and an eagerness to learn.
• Experience with technical documentation and manuals and ability to learn and understand highly technical products quickly.
• Proven experience working with subject matter experts / collaboration across organization as needed to solve difficult problems.
• Experience as a Field Service Engineer or Technician in Security Products or related equipment.
Preferred:
• Technical familiarization with VACIS and Reveal technology is beneficial to immediate productivity.
• Proven Program / Project Management experience managing tasks within schedule and budget.

External Referral Bonus:
Eligible

Potential for Telework:
No

Clearance Level Required:
None

Travel:
Yes, 25% of the time

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Manager

Job Family:
Field Operations

1000

Civil
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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