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Job #: R-00001778
Location: Arlington, VA
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Defense & Intel

Job Description:

The Defense & Intelligence Group at Leidos currently has an opening for a Desktop Support at The Pentagon.

Job Summary:

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

Desktop support is responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes.

Primary Responsibilities:

Desktop Support is divided into three teams to support the Pentagon, JBA, and JBAB. The Desktop Support team will support all desktops and multi-functional devices at the Pentagon, JBA, JBAB, Alternate Sites, and Event/Conferences. Additionally Desktop Support handles routine requirements, like new customer installs, small office moves, and technical refresh. Desktop Support handles approximately 18,000 NIPR desktops, laptops, and tablets/iPads and iPhones; approximately 3,500-4,000 SIPR desktops; and all printers connected to the AFNCR network. Desktop Support personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network.

Basic Qualifications:

High School diploma or equivalent and 5+ years of prior relevant experience.

Security+ CE Certification is required

Currently possess an active DoD Secret security clearance

Preferred Qualifications:

Strong communication skills (both verbal and written).

Comfortable discussing technical information with users and other support personnel.

Ability to quickly learn new systems and IT concepts.

Strong problem solving and decision making skills.

Ability to work autonomously as well as an integral member of a team.

External Referral Bonus:
Eligible

Potential for Telework:
No

Clearance Level Required:
Secret

Travel:
Yes, 10% of the time

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Customer Support

1000

Defense & Intel
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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