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Job #: R-00001964
Location: Remote/Teleworker
Category: Configuration Management
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Health

Job Description:

Job Summary

Leidos currently has an opening for a remote Configuration Manager with ServiceNow software experience. This is an exciting opportunity to use your experience helping the IOSS mission. The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Information Technology (IT) Operations and Services (ITOPS), Infrastructure Operations (IO) is to support One VA world-class service to Veterans and their families by delivering results-oriented, secure, highly available, and cost-effective information technology services. IO support helps to provide critical services such as benefits and home loan applications processing, focusing on consistent availability of Veteran-facing applications and quick delivery of benefits for Veterans

Primary Responsibilities

The Contractor shall provide change, release and configuration support at the ITIL program office level and support the ITIL functions of Change Management, Release Management, Build Management and Configuration management, as they are executed throughout the ITOPS. These ITIL management disciplines ensure that all components of product releases and infrastructure changes are organized and deployed in a controlled manner enabling a repeatable process. The Contractor shall review, analyze and standardize release and deployment processes and audit those processes as well. The Contractor shall support the design and implementation of formal procedures, including checks and balances throughout the process. The Contractor shall identify and mitigate risk to ensure the integrity and recoverability of the production environment and ensure the currency, accuracy, and completeness of the CMDB for all business and technical data elements for ITOPS applications.

Basic Qualifications: The Configuration Manager must have experience and be able to develop, document, and implement detailed plans for ensuring configuration control for IT programs, projects, and tasks. When issues arise, must be able to identify and implement solutions. Maintain thorough records and documentation to ensure accurate product builds, part ordering and product and/or software updates.

Candidate must meet the following criteria to be considered for this role:
  • ITIL Certification
  • Service Now Certification (ITSM)
  • Experience with change management, release management, build management and configuration management.
  • Bachelor's Degree in Computer Science, Engineering, Engineering Management, Math or the equivalent plus 10 years of experience. 8 years of additional relevant experience may be substituted for education.
  • US Citizen or Green Card holder
  • Ability to obtain Public Trust Clearance


Preferred Qualifications
  • CMDB, ITIL, Service Catalog, CA Service Desk Manager


External Referral Bonus:
Ineligible

Potential for Telework:
Yes

Clearance Level Required:
Public Trust

Travel:
Yes, 10% of the time

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Configuration Management

2000

Health
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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