Provide direct on-site customer service support for the Automated Logistics Management Support System (ALMSS); system is used by the USAF to provide global depot level logistics sustainment support for Command and Control, Intelligence, Surveillance, and Reconnaissance (C2ISR) programs.
Assists in providing daily technical/procedural assistance to over 85 on-site and 180 remote users at over 50 global locations; identifying and resolving ALMSS related logistics support issues associated with over 300 Supply Chain Management (SCM) functions and 10 major system interfaces; providing information analysis support for senior leaders; and providing initial training to new user personnel, as well as follow-on training required for complex functions and new enhancements. Keeps abreast of Air Force supply logistics policy changes that could impact ALMSS or lead to business opportunities with existing or new customers. Works closely with government ALMSS program manager, engineer, and logistics branch leads to keep abreast of customer mission requirements/priorities, promote ALMSS, manage customer expectations, and ensure the early detection and resolution of problems. Assists with program support activities to include: general ALMSS contract related issues, system portfolio management, contingency processing support, Predator/Reaper Inventory Control Point (ICP) transition, and Financial Improvement and Audit Readiness (FIAR) compliance. Provides clarity on logistics support issues to system operations and software development staff as needed.
Bachelor's degree and two years related experience, or High School and eight years related experience.
Experience with ALMSS, Enterprise Solution-Supply (ES-S), Standard Base Supply System (SBSS), Defense Logistics Agency (DLA) wholesale system, Air Force Stock Control System (D035), Air Force Master Item Identification Control System (D043), and DLA Transaction Services SCM interface formats.