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Job #: R-00003515
Location: WASHINGTON, DC
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions. We look for solutions that not only transform businesses, but change the world.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies"

Leidos...We strive to make the complex clear

Job Summary: Leidos has an opening for a Senior Citrix Administrator with experience to support the ESA IV program. ESA IV is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, Windows Server, managed print services, ITSM, Active Directory services, and video conferencing, among others.

This position requires an engineer to assist with the change process and incident response process:

Change Process: Must be able to support requirements from a customer and to maintain Windows Platform solutions in test and production. This work may be done independently or as part of a team. Performs technical planning, system integration, verification and validation, cost and risk, supportability, and effectiveness analyses for total systems. Candidate should have experience with the latest Citrix Server Administration tools.

The position requires candidate to be able to produce and review technical documentation.

Incident Response: Troubleshoot Citrix -related service issues including outages, anomalous behavior, and slow response class of problems. Outages may be on critical systems and candidates must be able to work methodically through these stressful events. Must be able to provide recommendations to optimize Citrix operation and performance

The individual selected for this position will be a member of the Windows Platform Services Team and will be assigned to work full time at a customer site in Washington, DC. This individual will provide Citrix Systems Administrator Services and manage, operate and maintain Citrix servers at the customer site.

Senior Level hands-on knowledge of Windows server administration is required for this position.

This position requires:
  • 12 + years relevant work experience as a Citrix systems administrator with an IT equipment vendor, service provider, or a data center
  • Manage Citrix servers, including
  • Support Citrix 7.9 of XenApp multiple environments,
  • Administering Citrix provisioning Services (PVS) 7.x or later versions
  • Document all platform service processes and procedures and maintain the artifacts in a document repository;
  • Perform systems operation support, including server system administration, general troubleshooting, and troubleshooting of complex engineering issues for hardware, software, and network components;
  • Participate in disaster recovery (DR) planning and execution in support of customer requirements;
  • Support data center consolidation efforts;
  • Provide expertise and assistance in migrations to managed service(s); and
  • Design, build, and test application upgrades within specified timeframes.
  • Manage and maintain Citrix servers in the customer data centers; work directly with customers as required to ensure their needs are met
  • Work in a rapid paced environment and work independently
  • Maintain the smooth operation of a multi-user computer systems, including coordination with other administrators, customers and engineers
  • Set up administrator and service accounts, tune system performance, install system wide software
  • Interact with users and evaluate vendor products
  • Evaluate hardware and software, with the goal of improving and increasingly automating operations
  • Develop and monitor policies and standards for allocation related to the use of computing resources
  • Create, maintain, and implement detailed documentation and maintain standard operating procedures
  • Apply security settings and other commercial security best practices
  • Provide support on a M-F business hours schedule; also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.


He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers on site and with staff in the main office in Washington, DC.
  • Bachelor's degree in a relevant technical discipline and 12 years of overall related experience with a Citrix server environment; additional related years of experience is accepted in lieu of a degree
  • Maintain and administer a multi-site, multi-farm Citrix server on-premises infrastructure and in Azure Cloud IaaS environment;
  • PowerShell Scripting experience
  • Completing registry backups and modifications
  • Group Policy Management (GPO) and application of Local Security Policies
  • Use of Windows Task Scheduler
  • Application of security settings/STIGs and other commercial security best practices
  • System (hardware) and application (software) installation and configuration
  • System monitoring using installed tools as well as external tools
  • Experience with configuration, troubleshooting and maintaining virtual and cloud environments
  • Excellent written and verbal communications skills
  • Ability to multitask and function in a fast-paced environment


Desired Qualifications:
  • MCSE certification
  • ITIL training and/or certification
  • Past experience with the Department of Justice
  • DOJ or DOD Active Clearance
  • Customer interface experience
  • ITSM knowledge and experience, particularly with Remedy


This position requires that a security investigation be completed by the DOJ to permit access to customer-sensitive but unclassified information

Tools:
  • Citrix XenApp 7.9 and newer
  • Microsoft Windows Server 2008 and newer
  • Microsoft System Center Configuration Manager
  • (SCCM) 2012 and newer
  • Microsoft System Center Operations Manager (SCOM) 2012 R2 and newer
  • Microsoft Operations Management Suite (OMS)
  • Microsoft Azure Backup
  • Symantec End-Point Protection 14 and newer
  • Citrix XenApp 7.9 and newer
  • Veritas NetBackup 8.0 and newer
  • Veritas Enterprise Vault 12 and newer
  • NetIQ Directory and Resource Administrator (DRA) 9.1 and newer
  • NetIQ Self Service Password Reset (SSPR) 4.3 and newer
  • Meta-Directory Services (MDS)


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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