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Job #: R-00003636
Location: Camp Arifjan Kuwait - Expat
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Defense & Intel

Job Description:

Our Defense & Intelligence Group has an outstanding opportunity for a Field Service Technician to s u pp o rt US Army Central and supported customers throughout the AR C ENT Area of Responsibility, with primary duty at Camp Arifjan, Kuwait, including both U.S. and coalition personnel.

Our su ccessf ul candida t e will have a dem on strated capability of resolving Tier I and II hardware, software, and app l ication probl e ms without supervision, tr o ubleshoot and repair hardware, software, and office automation devices in support of the Service Desk as needed, but must be willing and able to support small sites/locations solo. This position will be based at Camp Arifjan, Kuwait.

Primary Respons i biliti e s:
  • Provide in-person and remote Tier 1 and 2 IT support to customers as part of a team or working solo across multiple networks and across multiple facilities and locations
  • Troubleshoot, diagnose and resolve issues with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment; depending on location and staffing, may need to operate & maintain servers and storage devices
  • Troubleshoot, diagnose and resolve issues with network devices, functionality & connectivity; TACLANE experience a plus
  • Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, and PKIs.
  • Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
  • Understand how to apply patches and updates to workstations both locally and remotely, and using PowerShell, and RDP.
  • Complete basic and advanced hardware and infrastructure work as directed, including: running cable and cable management at both workstations and in server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance.
  • Track all work in designated systems (such as Remedy), ensure completeness and accuracy of tickets, and escalate issues as needed, and hand-off work between day and night shift
  • In & out process users, including creating accounts, setting up workstations, mapping drives and printers, etc.
  • Schedule Video Teleconferences and de-conflict scheduled conferences as needed
  • Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead, including surging to alternate locations for customer requirements or to back-fill personnel during R&R or other absences

Basic Qualifications at Time of Hire:
  • TOP SECRET clearance with immediate eligibility for SC
  • HS Diploma/GED + 8 yrs. experience, or Associate's Degree + 6 yrs. experience, or Bachelor's Degree + 4 yrs. experience, or Master's Degree + 2 yrs. experience
  • 8570 IAT II (or higher) Baseline Certification, such as: Security+|ce
  • Preferred Computing Environment certifications, such as: Server+, CCNA:R&S, MCSA:Server08/12/16, or MCSA:Win10

Additional Requirements:
  • Duty hours on-site are 12‐hours per day, 7 days a week, plus commute time and are subject to local labor law
  • On‐call 24x7, including weekends and holidays
  • Must have at least 36 months validity and 5 blank pages left on a U.S. passport.
  • Requires processing CRC and passing medical screening and be designated "fit for deployment" including medical tests, BMI analysis, etc. See:
  • Due to the assignment location and as a condition of employment, employees will undergo and successfully pass medical assessments to meet U.S. Government and Kuwaiti requirements. Leidos recommends updating all vaccinations prior to departure.
  • Requires employee to obtain & maintain host nation work visa, including local/regional medical testing
  • Must be willing to live & work in the State of Kuwait or forward deploy to austere locations as directed, and follow all corporate and local site policies and host nation laws, customs, and courtesies.
  • Unaccompanied position includes off‐post housing and vehicle support provided by contract; however, operational requirements may dictate assignment and further deployment to austere locations as needed
  • Must possess a strong customer service and mission-first focus, 'can-do' attitude, and impeccable ethics.
  • Strong systems and network troubleshooting skills an absolute must. Candidate should be comfortable and conversant in all assigned topics, including briefing military leadership, leading projects, and training/mentoring junior administrators and technicians as assigned and tasked.
  • Experience with US Intelligence networks and organizations in SWA a big plus.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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