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Job #: R-00003906
Location: Hanscom Afb, MA
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: ADP2 / IT2
Referral Eligibility: Ineligible
Group: Health

Job Description:

Leidos's Military & Veterans Solutions Health Group is seeking a Systems Specialist II at Hanscom AFB, MA.

Under minimal supervision provides hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.

Primary Responsibilities

  • Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email
  • Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals
  • Provide AHLTA/CHCS user assistance (trouble tickets, etc.) Convey problems to appropriate individual based on established guidelines and procedures.
  • Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).
  • Participate in team projects that enhance the quality or efficiency of service support Assist in special AHLTA/CHCS product-related issues as needed
  • Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users
  • Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis
  • Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures
  • Other duties as assigned supporting CHCS/AHLTA


Desired Skills :

2+ years technical training preferred

2+ years experience in the use of personal computer hardware and software related network communications.

Experience working in military healthcare environment; Knowledge of the MHS AHLTA client server computing environment where the application allows an end-user to access clinical and encounter information on a central database server. All access is done via a PC client that provides a graphical user interface (GUI)

Good organizational skills

Familiar with internet concepts (html, uploading etc)

EDUCATION AND EXPERIENCE: High school education or equivalent and 5+ years' technical training. 2-4 years of related experience required

US Citizenship required. Must be able to obtain and maintain an ADPII government clearance.

REQUIRED: Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to your start date.

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Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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