Leidos has an opening for a User Support Technician position to support the Federal law enforcement agency. We are looking for an individual with Active directory and exchange administration experience. Excellent communication and ability to support users of all levels. Being able to support customers on-site and remotely.
Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripheral. Candidate will image, install, and configure workstation. Troubleshoot Windows 7 and above, Microsoft Office suite. Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center and ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client.