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Job #: R-00004822
Location: WASHINGTON, DC
Category: Software Development
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions. We look for solutions that not only transform businesses, but change the world.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies"

Leidos...We strive to make the complex clear

Job Description:

This position is for a BMC Remedy Consultant on the ESA IV program. ESA IV is an IT applications and infrastructure services program supporting several customers within the Department of Justice (DOJ), including the Justice Management Division (JMD). This position provides full-time support to the JMD customer. The program provides a range of IT services, including ITSM support, service desk, software application support, deskside support, Windows workstation engineering and maintenance, managed print services, Active Directory services, and video conferencing.

This position is to provide expert-level Remedy technical consulting, leadership and hands-on execution to the program, and to lead the ongoing evolution, customization and refinement of the customer's existing Remedy solution. The selected candidate will interact with senior program and customer leaders, and will lead 2 more junior Remedy team staff members.

This position is based onsite with the customer at the JMD customer location in Washington DC, and requires working in a fast-paced, dynamic environment. Excellent communication skills are required to interact with the customer and program team.

Responsibilities include:
  • Develop and implement Remedy architectures, designs and solutions to meet customer and program needs
  • Consult with the business process owners, customers, users and constituents to develop, analyze and document customer needs and requirements associated with the Remedy application
  • Monitor and manage the operating systems supporting the Remedy servers.
  • Provide Tier 3 level support for the ITSM Remedy solution; troubleshoot and resolve complex problems.
  • Apply patches and updates to ensure applications are properly secured and up to date; provide recommendations to the customer for version upgrades and major revisions.
  • Lead and execute daily battle rhythm activities, monitor and resolve ticket queues, and monitor backup and system logs.
  • Create and manage user documentation and provide user training as necessary.
  • Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
  • Achieve results through both individual efforts and by leading more junior team members in performing needed tasks
  • Lead and mentor more junior members of the team in the performance of project tasks


Education and Experience:
  • Typically requires a Bachelor's degree from an accredited college in a related discipline, with 18 years of prior relevant experience; or a Master's degree with 16 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.


Required Qualifications:
  • Proven expert-level hands-on SME understanding and skills in BMC Remedy ITSM, including significant experience with enterprise design.
  • Strong technical expertise with service management control methodologies, service level agreements, SLA metrics and reporting
  • Significant experience developing sound solutions to complex problems, producing system level reports, and reporting status to senior level management and customers.
  • Significant experience resolving highly complex BMC Remedy problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.
  • Experience establishing goals and meeting project plan objectives
  • Excellent communication skills
  • Customer interface experience
  • Project management experience
  • Excellent teamwork skills, including team leadership experience


Desired Qualifications:
  • ServiceNow knowledge, training or experience
  • Government contracting experience, particularly with the DOJ
  • DOJ Public Trust Clearance


This position is contingent on receipt of funding and contractual authorization from the Government customer.

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. US Citizenship is required. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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