To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: TR-655644
Location: Washington, DC
Category: Business Process
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Ineligible
Group: Defense

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Description

Job Requisition:

Continual Process Improvement Manager

Job Description:

The Defense Group of Leidos has an opening for a Continual Process/Service Improvement Manager in the National Capital Region. Exact position location within the NCR to be determined. 


JOB SUMMARY: 
Continual Service Improvement Manager to serve as the Continual Process/Service Improvement Manager for the Department of Navy (DON) Next Generation Recompete (NGEN-R) contract. In this role, the Continual Service Improvement Manager will lead the continual alignment of IT services, service management, and service capability solutions by identifying and implementing improvement initiatives to meet the needs and changing mission of the environment. Additionally, the successful candidate will provide guidance and oversight on the implementation and execution of Information Technology Service Management (ITSM), Information Technology Information Library (ITIL), Defense Enterprise Service Management Framework (DESMF), Navy Process Model (NPRM), COBIT, Agile, and Project Management among other industry standard best practices to enable centralized planning for employing service improvement strategies. 


PRIMARY RESPONSIBILITIES: 
•Develop Continual Service Improvement (CSI) processes, procedures, and work instructions that include analyzing, submitting, and implementing CSI initiatives. 
•Lead the alignment of program processes to CSI initiatives and the development of documentation detailing processes, procedures and work instructions to enhance service delivery. 
•Develop and submit a Business Case Analysis when proposing process improvement recommendations.

•Ensure the program employs best practices across the process baseline. 
•Propose and recommend improvements to Government owned software, tools and associated systems to reduce costs or improve capabilities. 
•Identify and implement improvement initiatives to meet the needs and changing mission of the environment. 
•Ensure achievement of all process execution related SLRs and KPIs.


BASIC QUALIFICATIONS: 
•Bachelor's degree with 12+ years of overall relevant experience.
•Demonstrated experience with applying and managing tasks associated with ITIL. 
•Demonstrated experience leading trend and performance analysis processes that drive the implementation of service improvement strategies.

•Demonstrated experience ensuring service performance and delivery are meeting service level agreement requirements 
•Currently possess a DoD Secret security clearance or higher. 


PREFERRED QUALIFICATIONS: 
•Prior Navy NGEN or NMCI experience. 
•Knowledge of the Navy’s guide for implementation of the Defense Enterprise Service Management Framework (DESMF).

•Process improvement certification such as Lean Six Sigma, ITIL, Agile, or PMP.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Manager

Job Family:

Business Process

2000

Defense

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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