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Job #: R-00007522
Location: Indianapolis, IN
Category: SCA General Clerk
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

Leidos is currently seeking full-time customer service representatives to answer requests from the public on the home ownership.

Primary Responsibilities:
  • Respond to inbound calls and emails.
  • Provide excellent customer service by providing complete and accurate responses in a professional and efficient manner.
  • Use a knowledge base and follow standard operating procedures (SOP) to respond to requests.
  • Enter accurate and detailed information into a database summarizing the contact and the assistance and references provided.
  • Escalate requests that cannot be resolved to another department.

Relocation funding is not available for this position.

Basic Qualifications:
  • 2 years of customer service experience with a High School diploma.
  • Must be able to obtain a government security clearance, which includes a credit check and background investigation.
  • Must be able to work a flexible schedule, including the closing shift, which is 11:30am to 8pm.
  • Excellent customer service and interpersonal skills.
  • Ability to navigate a computer content management system and related web sites.
  • Strong written and verbal communication skills.
  • Excellent dependability and time management skills.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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