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Job #: R-00002090
Location: Rockville, MD
Category: Database Management
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs! Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies" Leidos...We strive to make the complex clear

Leidos has an opening for a The Remedy Administrator performs at the direction of the team lead. The ideal candidate will be familiar with the Remedy Architecture and Out-of-the-Box (OOTB) IT Service Management (ITSM) modules, and be comfortable performing the following tasks:

PRIMARY RESPONSIBILITIES:
  • Manage support user permissions, and functional roles
  • Manage support groups and group membership
  • Create and update operational and product categories
  • Create incident, change, and task templates as required
  • Create, change, update requested reports
  • Queue Manager for the Remedy Support group
  • Configure the ITSM application as required
  • Manage the daily user creation process


Typical Education and Experience:
  • Bachelor's degree in Information Technology (or 2-4 years of equivalent related field experience)
  • Remedy administration and support
  • Implementing and Supporting Remedy Incident, Service Requests, and Change Management
  • Previous experience created service requests using BMC Remedy Service Request Management (SRM) module, Digital Workplace and all modules available in the Remedy ITSM suite
  • ITIL Foundation Certification
  • Knowledge of CMDB and Asset Management applications
  • Familiarity with Smart Reporting, Smart IT, and/or MyIt (Digital Workplace)
  • Must have experience supporting Remedy 8.1 and/or higher
  • Maintains smooth operation of multi-user computer systems, including coordination with network administrators
  • Duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocate mass storage space
  • Interacts with users and evaluates vendor products
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
  • Develops and monitors policies and standards for allocation related to the use of computing resources.


Desired Skills:
  • Experience with BMC Remedy reporting
  • Ability to quickly troubleshoot technical issues
  • Excellent communication skills
  • Ability to work quickly, accurately, and efficiently under tight deadlines.
  • Must be highly organized, proactive, and collaborative.
  • Ability to work independently and as part of a team and be flexible and agile to meet quick turnarounds and hard deadlines.
  • Knowledge with other tools and techniques specific to this service area to efficiently conduct the transition of current data, information, and knowledge.Leidos...We strive to make the complex clear


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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