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Job #: R-00005425
Location: Madison, AL
Category: Testing and Quality Assurance
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Eligible
Group: Civil

Job Description:

Job Summary:

The Program Quality Assurance Manager is responsible for coordinating the development and implementation of a comprehensive organizational monitoring & evaluation management system to enhance monitoring, quality control, evaluation, impact and learning in order to improve internal processes, results delivery and accountability at various levels. The Program quality and learning guidelines and tools shall be designed in compliance with the overall organizational strategic directions and stakeholders requirements to enhance access to timely and updated information, to enable informed management decisions, knowledge generation and cross-learning at the various levels. The Program Quality Assurance Manager is also responsible for putting in place mechanisms to take stock of current practices in all areas of work, provide guidelines in the promotion of operating methods and best practices across the organization. S/He shall also support the impact assessment of NASA's programs through the development of assessment tools for feasibility studies at the onset of program/project implementation and the assessment of the impact of programs/projects on NASA end users.

Primary Responsibilities;
• Ensure Program and Services meet quality and efficiency standards set by the Customer.

• Plan, direct, and coordinate quality assurance programs.

• Formulate quality control policies and control quality of service and product delivery efforts.

• Working with Program staff to establish procedures for revising procedures, formulas, and more

• Approve or reject all procedures, specifications, methods, and results

• Investigate customer complaints

• Perform Internal audits to verify compliance to regulations

• Maintaining relationships with vendors and regulatory agencies

• Specify quality requirements of hardware and software with suppliers
• Determine, negotiate and agree on Program quality procedures, standards and specifications

• Monitoring performance and adherence to SLAs

• Maintain Certification of Procedures

• Obtain new certifications related to the industry

• Carry out any other activity inherent to the position

Preferred Experience;

Service Now and Remedy experience Proficiency in ISO 9001-20000 IT Service Management and Information Technology Infrastructure Library standards

EDUCATION & EXPERIENCE: Typically requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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