Leidos is currently searching for a senior-level Sustainment Lead to support the Department of Defense Healthcare Management System Modernization (DHMSM) Program, a highly visible $4.3B single award IDIQ vehicle that provides support to the Defense Health Agency. The DHMSM program is the DoD's leading program designed to deploy a modern electronic health record (EHR) system across the United States and around the globe. Leidos, with core partners Cerner, Accenture, and Henry Schein, will support the DHMS Program Executive Office (PEO) and the Defense Health Agency in the global deployment of our EHR that will deliver improved system capability to the DoD whenever and wherever healthcare is required. The DHMSM system will provide important health IT capabilities to 9.6 million active military, their families, and their beneficiaries.
The candidate will manage all Leidos Partnership for Defense Health (LPDH) sustainment efforts. Sustainment of the EHR includes directing LPDH personnel in monitoring of the overall operational system, supporting end users through help desk ticketing systems, and coordinating fixes/patches through the pre-production environment. Coordination of priority trouble tickets (patient safety or other critical issue) and any associated root cause analysis is included in this role. The successful candidate will have experience in working across a matrixed team in order to facilitate positive outcomes.
In this role, the candidate is also a stakeholder and potential contributor to systems engineering activities such as Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System Analysis and Design, Interface and Data Architectures, Validation and Verification, System Integration, System & Op. Performance Analysis, Lifecycle Cost Analysis & Estimation, and Decision Analysis and Resolution.
Has deep experience with the following:
- System, database, and network administration and optimization
- Hardware and software systems troubleshooting and repair
- IT systems and subsystems monitoring
- User account management
- Help Desk implementation, operation, staffing, and communications
- Cybersecurity implementation in the IT environment
- Development and collection of performance metrics, including KPIs
- Communications with end users and other customer stakeholders
- Communications with program stakeholders
- Staffing activities and personnel management.
May support business development and proposal activities.
US Citizenship required. Must be able to obtain and maintain a Public Trust government security clearance.
EDUCATION AND EXPERIENCE: Possession of a Bachelor's degree in an engineering field from an accredited university. Master's degree preferred. IT OPERATIONS EXPERIENCE: Minimum 12 years experience.