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Job #: R-00006173
Location: Madison, AL
Category: Business Systems Analysis
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: ADP1 / IT2
Referral Eligibility: Ineligible
Group: Civil

Job Description:

Leidos is seeking a candidate to be a member of the NASA NEST Configuration Management team that is defining and driving the change management process for the NASA NEST program. The NEST Change Management Team will work with the NASA ESI organization and the NEST Team members to help create and continuously track the NEST change management process. This position will give the candidate the opportunity to help support change in the dynamic, technology-driven NASA environment. The candidate will use proven ITIL-based change processes - proven by other Leidos programs and NASA - to help monitor change within the NASA environment. The candidate will help track the status of the various change requests and work with the Change Team to keep the requests flowing. The change process will be supported by the NASA ServiceNow ITSM system and will leverage the configuration management database (CMDB) to assess the impact of each change. The candidate for this position will be responsible for directing the change management process within NEST.

Primary Responsibilities:

• Helping create and manage the Change Management process for the NASA NEST program.
• Partners with the NASA ESI team and other NASA organizations to create the NASA NEST change management process; Ensuring that NEST change management process complies with/complements the NASA 7120.7 processes.
• Work with the Change Management lead to support the implementation of the NEST Change Management process
• Helps champion the NEST Change Management process; Works with other NEST Change Team members to educate the NASA user and the NEST team members on the NEST Change Management process.
• Creates and updates Change process documentation.
• Works with the NEST ServiceNow team to validate and, when necessary, update the Change Management

Basic Qualifications and Typical Experience:

• Bachelor's degree and 2 years' experience or equivalent years of experience.• Detailed knowledge of the ITIL v3 processes and associated ITSM tool support with either ServiceNow or Remedy. ServiceNow preferred.
• Demonstrated experience in supporting the deployment of ITIL processes in an active production environment.
• Very good negotiation and communication skills. Ability to work with a diverse team to reach consensus on critical issues.
• Very good knowledge of computer system infrastructures the infrastructure building blocks (e.g., desktops, network devices, printers, applications, databases, etc.) - all of the elements the may be influenced by ITIL-based changes.
• Demonstrated knowledge of a CMDB, its use and role in an Enterprise computing environment
• Willingness to work in a fast-paced, technology driven environment while striving to achieve customer satisfaction.
• ITIL v3 certification is required.

Preferred Qualifications:

• Direct experience with ServiceNow and ServiceNow CMDB

This position requires the ability to obtain a Public Trust clearance. Per the contract, U.S. Citizenship is required.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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