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Job #: R-00005616
Location: Houston, TX
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions. We look for solutions that not only transform businesses, but change the world.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies"

Leidos...We strive to make the complex clear

As a member of the NEST Operations Team, the candidate will provide support to other NEST teams and will provide comprehensive support for enterprise Apple desktop systems. The individual will be responsible for delivering end user services to include desktop services, mobility and collaboration technologies. This role will ensure the overall health and availability of End User systems. Provide quality support for enterprise desktops, and other enterprise technologies with a focus on client service. The individual will be responsible for supporting and executing the IT Service Management (ITSM) processes, and supporting technical solutions to satisfy business needs. Ensure end user services are defined and supported by the processes as guided by the IT Infrastructure Library (ITIL) framework.

Primary Responsibilities:
  • Expert-level systems administration support
  • Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments
  • Performs work that requires expert practical experience and training
  • Responsible for installing, configuring, and maintaining operating system workstations and servers, including virtual, cloud, as well as web servers, in support of business processing requirements
  • Performs software installations and upgrades to operating systems and layered software packages
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
  • Monitors and tunes the system to achieve optimum performance levels
  • Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
  • Ensures data/media recoverability by implementing a schedule of system backups and database archive operations
  • Supports media management through internal methods and procedures or through offsite storage and retrieval services
  • Develops and promotes standard operating procedures
  • Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
  • Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation


Required Qualifications:
  • Bachelor's degree and 8+ years related experience, additional years of experience will be considered in lieu of degree
  • Very good understanding of macOS and its hardware configurations.
  • Experience with Casper/Jamf
  • Remote Desktop Services (Login and ssh), including Citrix, experience
  • Understanding of backup tools (e.g., NetBackup)
  • Understanding of anti-virus/anti-malware tools (e.g., McAfee, Symantec).
  • Shell (e.g., bash, ksh) scripting experience
  • Group administration experience
  • Good knowledge of Windows and Linux especially VMware Fusion hosting solutions.
  • macOS system (hardware) and application (software) installation and configuration experience required
  • System monitoring using installed tools as well as external tools (e.g., Solarwinds) experience
  • Experience in managing macOS multi-platform environments - Linux, Windows, macOS.
  • Good written and verbal communications skills
  • Ability to lead a small team
  • Experience with an ITSM system; ServiceNow preferred


Preferred Qualifications:
  • Experience working with Agile software development methodology
  • Experience working in the NASA environment.
  • Experience in managing macOS in cloud-based environments - Azure/AWS
  • Experience managing mobile devices (e.g. MDM)
  • Application of security settings and other commercial security best practices. Awareness of security settings (e.g., STIGs)
  • Experience with configuration, troubleshooting and maintaining virtual and cloud environments
  • Completing registry backups, restorations and modifications Group Policy Management (GPO) and application of Local Security Policies
  • Managing Active Directory/ADFS and DFS PIV authentication
  • Network knowledge and experience
  • Good understanding of operations in a multi-platform environment (e.g., Windows/Linux/MacOS interoperability).
  • Good understanding of storage technologies (e.g., NetApp, EMC) and how these technologies fit into the Windows environment


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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