Leidos is looking to improve and advance our organization. Our program is focused on the delivery of data center services to our CMS customers and is structured around both current and legacy platforms in a consumption-based services model. We are looking to add skilled, energetic leaders and technologist who believe in cross functional teams, exhibit broad-based skills, maintain a customer-focused mindset, and have a willingness to step out of their work stream to get the job done.
With a "no downtime, zero outages" vision and mantra, we support a range of data center needs ranging from self-service to white-glove services, all of which are based on our customer's required level of support. Our organization is comprised of a teams supporting PMO, Security, Quality, Intake, Service Delivery, Engineering, and Service Operations. With these teams access resources from our functional teams supporting Network, Security, Firewall, z/OS and z/VM operations, Unix Operations, Change Management, Monitoring, Capacity Management, x86 Operations, and Storage Operations. Part of everyone's responsibility is to help drive the new consumption-based services oriented model.
Now to you - your mission, if you choose to accept it as a Crisis Solution Manager , will require you to coordinate closely with senior leadership to help establish clear objectives and effectively communicate program needs, management program logs, interact with contract management, and establish effective, bi-directional, collaborative communication within our Program Team. Ultimately, these activities will be extended in communication to the customer. You will interact daily with technical resource which are fulfilling technical requirements for the customer. Your goal will be to work with all stakeholders to help Leidos ensure delivery of high-quality, robust and scalable solutions with minimal business impact.
The current work environment is on-site at Leidos in Winsor Mill / Woodlawn, Maryland with potential for on-site work at CMS (in the same location). Telecommute opportunities are currently being evaluated and may become available based upon teams supported, work hours, and work performance.
This is an exciting opportunity to use your experience helping the Centers for Medicare & Medicaid mission. In this mission we perform a variety of activities related to IT Crisis Management. Works within the EOC (Enterprise Operations Center) and assumes operational authority for resolving Severity 1 Crisis situations within company and customer policies/procedures. The Crisis Solution Manager (CSM) will assess technical situations meeting Severity 1 criteria and provide effective leadership to the mobilized triage team consisting of Technical Subject Matter Experts in various technical disciplines.
Provide professional and effective technical leadership under high stress/high impact IT (Crisis) situations. This role involves provision of technical authority to a mobilized triage team, assessing the technical situation, and providing effective resolution leadership to the technical staff. Must maintain detailed knowledge of customer(s) mission and IT service support needs within a major data center environment. Position will have key involvement within IT Change Management, IT system architectural design, new business proposal input, and demonstrate expert level technical skill in a number of IT disciplines. Must provide professional Customer Service to executive and director level customers, must have professional written and verbal communication skills, and strong technical judgement skills as it relates to any given IT crisis situation. Strong collaboration/negotiation skills to obtain desired outcomes are required. Additional duties and responsibilities are:
- Ability to direct, engineer, obtain major incident resolutions in complex data center environments
- Provide Stakeholder communication (Status Updates) in complete and brief fashion
- Provide detailed account (written) of issue and resolution to the Solution Management team for optimization follow up
- Ensure performance and availability SLAs are met or exceeded.
BS degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. Experience may be substituted in lieu of degree.
Technical knowledge in a number of the following: Server Administration (Windows, Linux, UNIX), Cisco based networks, Firewall technologies, WebSphere, Mainframe (z/OS, z/VM), Storage systems, Data Center Operations
- Good - Excellent writing and verbal communication skills.
- Ability to manage conflict effectively.
- Ability to adapt and be productive in a dynamic environment.
- Strong communication and collaboration skills supporting multiple stakeholders and business operations.
- Self-starter, self-managed, and a team player.
- Agile-based knowledge and skill.
- Ability to obtain a Public Trust clearance