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Job #: R-00007684
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret
Referral Eligibility: Ineligible
Group: Intelligence

Job Description:

The Global Security Services division at Leidos has an opening for a Service Desk Technician to work at one of our customer locations in Washington, DC. In this position, you will utilize your IT experience to provide one-on-one support to users of our customer's case management systems.

Primary Responsibilities
  • Service Desk Technicians shall operate the help desk phone system and service desk tracking system, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel, as well as monitor and report on service desk performance.

Basic Qualifications
  • Must have previous experience in service desk operations; must have the ability to execute a training program to become proficient in system use and interoperability; must be capable of evaluating and providing resolution for user tickets independently, documenting resolution in the appropriate ticketing ssytems and communicating directly with users; must have a minimum of two years of IT or customer support experience.
  • Must have an active Top Secret Clearance with SCI eligibility.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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