The Global Security Services division at Leidos has an opening for a Service Desk Technician to work at one of our customer locations in Washington, DC. In this position, you will utilize your IT experience to provide one-on-one support to users of our customer's case management systems.
- Service Desk Technicians shall operate the help desk phone system and service desk tracking system, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel, as well as monitor and report on service desk performance.
- Must have previous experience in service desk operations; must have the ability to execute a training program to become proficient in system use and interoperability; must be capable of evaluating and providing resolution for user tickets independently, documenting resolution in the appropriate ticketing ssytems and communicating directly with users; must have a minimum of two years of IT or customer support experience.
- Must have an active Top Secret Clearance with SCI eligibility.