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Job #: R-00008105
Location: CHANTILLY, VA
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Intelligence

Job Description:

We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple areas.
The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:
  • Unpacking and setting up PCs
  • Installing PC operating systems via scripted install packages
  • Installing application software on PCs via scripted install packages
  • Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
  • Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
  • Performs all administration involved with PC (desktop/notebooks) distribution
  • Performing inventory on software and computer stock and making request for order or ordering new equipment
  • Performs service center technology support which may include duties such as installing an IP phone, installing COTS - GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
  • Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff
  • Support network and locally attached printers
  • Use of the Support Center ticket database to track, update and close tickets
  • Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer
  • Identify and execute process improvements and other enhancements that improve operational efficiency


KNOWLEDGE/SKILLS:
  • Security +


EDUCATION & EXPERIENCE:
  • Bachelors and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.


TRAVEL:
  • Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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