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Job #: R-00008163
Location: St. Louis, MO
Category: Configuration Management
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Intelligence

Job Description:

The Service Manager will work as part of an elite and agile team responsible for the end-to-end Change, Release and Configuration Management services for all Enterprise and mission critical production capabilities across the entire enterprise to include workstations across multiple classification enclaves, isolated mission partner networks and stand-alone systems. The Service Manager provides a proactive role for the Application Lifecycle Model (ALM) from the discovery through retirement phases by providing a one stop shop for all software related requests to include source gathering and the coordination of the development and testing of any new software applications and settings. Service Managers are responsible for the interaction with the customer and should possess a fundamental knowledge of Geospatial Exploitation, Enterprise applications, and a comprehensive understanding of the DoD/IC agencies mission. The successful candidate will need to be able to prepare technical documentation accurately depicting customer requirements, issues, and/or concerns. This role is part technical SME and part project manager.

Skills & Tasks: Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.

Individual Work / Teamwork or Leadership / Management: Leadership/ Management - Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.

Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.

Education/Min Years Experience: High School Diploma or equivalent and 3 - 5 years of prior relevant experience.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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