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Job #: R-00008510
Location: Carlisle Barracks, PA
Category: Field Services
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Defense

Job Description:

The Defense Group of Leidos has an opening for a Field Service Technician at Carlisle Barracks, PA.

JOB SUMMARY:

Leidos has a team to support the G2 Army MI Enterprise ARIES Program which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The Field Service Technician at the Carlisle Barracks site will independently, with little or no supervision, perform Preventive and Remedial Maintenance, User Support, On-Site Equipment Repair, System Update, Replace Installation/Removal, System Operations and Logistics, Scheduled Maintenance, System Administration, Information Assurance, IA Vulnerability Management Compliance, Approval to Operate, FISMA documentation, and IT System Status Updates to provide mission critical services for the site. The successful candidate will be capable of running a remote site by themselves with demanding customers and will provide on-site customer support and incident resolution for all hardware, software and application problems on desktops, laptops, servers, printers and additional peripherals. The Field Service Technician at Carlisle Barracks site will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support. Regular travel (20%) to off-site locations will be required.

PRIMARY RESPONSIBILITIES:

• Provide Tier I and II support at remote field and garrison sites.

• Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).

• Document incident resolution procedures and standard operating procedures.

• Maintain documentation of incident status in incident database tools (e.g. Remedy and SCSM).

• Contribute to the integrity of the systems, plan for and respond to service outages and other problems.

• Participate in organizations change management process.

• Analyze and resolve network, hardware, and software problems.

• Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.

• Document incidents, status and resolution in the G2's trouble ticket system.

• Perform troubleshooting on many types of hardware and software.

Qualifications:

BASIC QUALIFICATIONS:

• High School diploma or GED equivalent with 6+ years of relevant technical experience in the administration of networked desktop and server systems or 2+ years of experience with a BA Degree.

• Experience maintaining Windows 7 or higher.

• Experience with BMC Remedy.

• Currently possess DoD 8570.01 IAT II baseline certification, CompTIA Security+ce.

• Currently possess Computing Environment certification, MTA/MCSA Server 2012/2016

• Currently possess an active DoD TS/SCI security clearance.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in a relevant technical field.

• CompTIA Server+ certification.

• Experience maintaining Server 2012/2016 platforms.

• MCITP: Enterprise Administrator on Windows Server 2012.

• MCSA: Server 2012 /R2.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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