More About the Role:
Leidos currently has an opening for a Scheduler. This is an exciting opportunity to use your experience helping the NASA/NEST mission. In this mission we provide end user computer, mobile and print support to NASA customers across the country. The employee is required to have a solid understanding of all the equipment offerings in order to make recommendations to our customers. They must also have knowledge of the Center logistics requirements and customer locations to efficiently schedule installs and removals of equipment.
What You'll Get to Do:
-Works independently to achieve service level metrics regarding the scheduling of Center personnel to deliver equipment to the NASA customer.
-Primary interface between customers and the service delivery team to schedule delivery and installation of new or refreshed computer equipment and mobile devices.
-Reviews/updates ITMS with asset information/customer location/installation date.
-Reviews documentation of the move/add/change staff to ensure accuracy.
-Contacts customers to schedule/reschedule delivery and installation of computer devices.
-Works closely with Logistics Lead, Service Delivery Leads and Operations Manager to plan for high volume requests (i.e. summer interns, refresh schedules, special events) to ensure needed equipment and personnel are available.
-Works with customers to answer questions/resolve issues regarding equipment delivery and installation.
-Process appropriate paperwork for new equipment orders and desubscribes.
-Ensures all customer systems are accurately tracked/assigned in the asset management database to provide proper billing to the customer.
-Because the employee will be working in a matrixed environment, the employee will require a high level of problem solving skills and be able to complete tasks independently.
You'll Bring These Qualifications:
-Requires a BA degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
-Must be able to obtain a Public Trust Clearance as required by the customer.
-Solid understanding of all the equipment offerings in order to make recommendations to our customers.
-They must also have knowledge of the Center logistics requirements and customer locations to efficiently schedule installs and removals of equipment.
These Qualifications Would be Nice to Have:
-Associates Degree with 2 years work experience.
-Proven written and oral communication skills.
-Experience interacting with senior level managers and customers.
-Experience working in a fast paced environment with competing priorities.