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Job #: R-00008448
Location: Merritt Island, FL
Category: Prod Control
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Job Description:

More About the Role:
Leidos currently has an opening for a Scheduler. This is an exciting opportunity to use your experience helping the NASA/NEST mission. In this mission we provide end user computer, mobile and print support to NASA customers across the country. The employee is required to have a solid understanding of all the equipment offerings in order to make recommendations to our customers. They must also have knowledge of the Center logistics requirements and customer locations to efficiently schedule installs and removals of equipment.

What You'll Get to Do:
-Works independently to achieve service level metrics regarding the scheduling of Center personnel to deliver equipment to the NASA customer.
-Primary interface between customers and the service delivery team to schedule delivery and installation of new or refreshed computer equipment and mobile devices.
-Reviews/updates ITMS with asset information/customer location/installation date.
-Reviews documentation of the move/add/change staff to ensure accuracy.
-Contacts customers to schedule/reschedule delivery and installation of computer devices.
-Works closely with Logistics Lead, Service Delivery Leads and Operations Manager to plan for high volume requests (i.e. summer interns, refresh schedules, special events) to ensure needed equipment and personnel are available.
-Works with customers to answer questions/resolve issues regarding equipment delivery and installation.
-Process appropriate paperwork for new equipment orders and desubscribes.
-Ensures all customer systems are accurately tracked/assigned in the asset management database to provide proper billing to the customer.
-Because the employee will be working in a matrixed environment, the employee will require a high level of problem solving skills and be able to complete tasks independently.

You'll Bring These Qualifications:
-Requires a BA degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
-Must be able to obtain a Public Trust Clearance as required by the customer.
-Solid understanding of all the equipment offerings in order to make recommendations to our customers.
-They must also have knowledge of the Center logistics requirements and customer locations to efficiently schedule installs and removals of equipment.

These Qualifications Would be Nice to Have:
-Associates Degree with 2 years work experience.
-Proven written and oral communication skills.
-Experience interacting with senior level managers and customers.
-Experience working in a fast paced environment with competing priorities.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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